Overview:
The Restaurant Manager oversees the daily operations of the restaurant, ensuring a high level of customer service, efficient workflow, and adherence to health and safety standards. The Restaurant Manager is responsible for managing staff, optimizing profits, and ensuring guests have a memorable dining experience.
Key Responsibilities:
Staff Management
- Hire, train, and supervise front-of-house staff, including hosts/hostesses, servers, and supervisors.
- Create and manage staff schedules to ensure adequate coverage.
- Conduct regular performance evaluations and provide feedback to staff.
- Foster a positive and professional work environment.
Customer Service
- Ensure a high level of customer satisfaction by maintaining quality service standards.
- Address and resolve customer complaints and issues promptly.
- Monitor customer feedback and implement improvements based on feedback.
Operations Management
- Oversee the day-to-day operations of the restaurant, ensuring smooth and efficient service.
- Coordinate with the kitchen staff to ensure timely and accurate food delivery.
- Maintain a clean and organized dining area and ensure compliance with health and safety regulations.
Financial Management
- Monitor and manage the restaurant’s financial performance, including budgets, sales targets, and cost control.
- Analyze financial reports and identify areas for improvement.
- Implement strategies to increase sales and profitability.
Inventory and Supply Management
- Monitor inventory levels and order supplies as needed.
- Ensure proper storage and rotation of supplies.
- Conduct regular inventory checks and manage costs effectively.
Marketing and Promotion
- Develop and implement marketing strategies to attract and retain customers.
- Coordinate with the marketing team to promote special events, offers, and new menu items.
- Manage the restaurant’s social media presence and online reputation.
Compliance
- Ensure compliance with all local health, safety, and licensing regulations.
- Maintain accurate records of operations, including sales, staff performance, and health inspections.