Reservation Officer

Accept reservations from customers via phone, email, website, or other channels, and confirm bookings to customers.

Managing Reservation System

Use property management systems (PMS) to check room availability and manage booking information to ensure there are no overbookings or conflicts.

Modifying or Canceling Reservations

Handle customer requests for reservation changes (e.g., changing check-in dates) or cancellations, updating the reservation system accordingly.

Checking and Updating Booking Information

Verify reservation details such as guest names, dates of stay, and any special requests (e.g., preferred room type or additional services) to ensure accuracy.

Coordinating with Other Departments

Communicate with other departments (e.g., Front Desk, Housekeeping, and Finance) to ensure smooth operations and service delivery related to reservations.

Providing Information to Customers

Offer information regarding room types, rates, amenities, and promotions to customers when they inquire about reservations.

Payment and Deposit Verification

Verify payments or deposits for reservations to confirm that bookings are secured, and follow up with customers if needed.

Preparing Reservation Reports

Generate and submit reports on bookings, cancellations, and modifications to management or relevant departments.

Customer Service

Provide professional customer service, ensuring customers are satisfied with the reservation process and addressing any inquiries or concerns.

Managing and Securing Customer Data

Safeguard reservation and personal information of customers in compliance with privacy and data protection regulations.

Handling Special Customer Requests

Manage special requests, such as booking extra beds, twin beds, or accessible rooms, ensuring customer comfort and satisfaction.

-Previous experience in customer service or hospitality

-Proficiency in reservation or property management systems (PMS)

-Strong communication skills (both verbal and written)

-Ability to work under pressure and handle multiple tasks

-Attention to detail and organizational skills