Key Account Senior Manager

1. Account Management & Relationship Building:

• Develop and execute a comprehensive key account strategy to retain and expand relationships with top clients.
• Serve as the main point of contact for key accounts, ensuring strong, lasting relationships at all levels of the client organization.
• Act as a trusted advisor to clients by understanding their needs, challenges, and business goals.
• Regularly visit key accounts, conduct business reviews, and identify opportunities to enhance service delivery and value.

2. Sales Growth & Business Development:

• Drive sales growth by identifying and pursuing new opportunities within existing accounts, including upselling additional products or services.
• Develop tailored proposals and solutions based on customer requirements, market conditions, and company capabilities.
• Achieve revenue targets for assigned key accounts and contribute to overall business objectives.
• Negotiate contracts, pricing, and terms in a way that maximizes profitability while maintaining long-term client relationships.

3. Customer Needs Analysis & Solution Design:

• Conduct thorough needs assessments with clients to understand their air conditioning requirements, operational goals, and budget considerations.

4. Market Intelligence & Reporting:

• Stay informed of industry trends, competitor activity, and new product offerings in the Air condition market.
• Conduct regular market analysis and provide feedback to management on customer needs, market conditions, and competitive landscape.
• Prepare regular reports on account performance, sales forecasts, and development activities.

5. Customer Satisfaction & Retention:

• Continuously monitor customer satisfaction, addressing issues promptly and professionally to ensure a high level of customer retention.
• Collect feedback on products and services to ensure that customer expectations are met or exceeded.
• Work with service teams to ensure the timely resolution of any post-sales issues or concerns.

6. Collaboration & Teamwork:

• Work closely with cross-functional teams including sales, marketing, service, and engineering to deliver exceptional service to key accounts.
• Participate in team meetings and share best practices for account management and sales success.

• Master's degree in Management, Sales, Marketing, Engineering or relevant
• Has 10 years of strong background in Sales and Account Management, with a proven ability to manage complex sales cycles, negotiate contracts, and drive customer satisfaction.
• Strong sales and negotiation skills with the ability to close complex deals.
• Excellent communication and interpersonal skills to build rapport with key stakeholders.
• Ability to think strategically and analytically to identify opportunities and challenges.
• Self-motivated, goal-oriented, and able to work independently.
• Strong customer-centric approach, with a focus on providing tailored solutions.
• Excellent problem-solving skills and ability to think creatively under pressure.
• Detail-oriented with strong organizational and time management skills.
• Ability to work collaboratively within a team environment.

• Provident Fund
• Staff training and development
• Accommodation allowance (in other provinces)
• Fuel/transportation fees
• Marriage gift
• Ordination gift
• Per diem
• Vehicle depreciation allowance
• Telephone bill allowance
• 5-day work week
• Social security
• Health insurance
• Accident Insurance
• Ordination leave
• Funeral payment support
• Annual trip or party
• Performance/results-based bonus
• Annual bonus