Guest Service Agent
บริษัท นลินธร จำกัดHotel/Resort
Yesterday
Full Time
1 - 3 Year
Nakhonratchasima
Diploma of Vocational Education or higher
Negotiable
Key Responsibilities
1. Guest Engagement:
o Greet guests warmly upon arrival and create a welcoming atmosphere.
o Manage the check-in and check-out process efficiently while ensuring accuracy in guest information.
o Respond to guest inquiries and provide detailed information about hotel amenities, wellness programs, and local attractions.
o Personalize interactions by remembering guest preferences and special requests.
o Collaborate with the Reservations team to manage availability and ensure guest preferences are met.
o Confirm guest details and special arrangements prior to arrival.
2. Issue Resolution:
o Address guest complaints and concerns promptly and professionally.
o Escalate unresolved issues to the Guest Service Supervisor when necessary.
o Follow up to ensure guest satisfaction with resolutions.
3. Operational Support:
o Assist with lobby management to ensure cleanliness and organization.
o Coordinate guest transportation and special arrangements (e.g., spa appointments, dining reservations).
o Liaise with other departments, such as housekeeping, F&B and maintenance, to address guest needs.
Requirements:
• Education: High school diploma or equivalent; a diploma or degree in Hospitality Management is preferred.
• Experience: 1-2 years in a front office or customer service role within a luxury hotel or similar environment.
• Skills:
o Excellent communication and interpersonal skills.
o Strong problem-solving skills and attention to detail.
o Ability to handle stressful situations with professionalism.
- 3 Meals for working day
- Accommodation
- Staff training and development
- Accommodation allowance (in other provinces)
- Social security
- Employee's uniform
บริษัท นลินธร จำกัดwww.iretreat.co
Locationเลขที่ 891/1 อาคารสยามกลการ ชั้นที่ 8 ถนนพระราม 1 แขวงวังใหม่ เขตปทุมวัน กรุงเทพมหานคร 10330
Contact personMiss Salanlana
Telephone082-7982692 Fax 0-2644-5300
Website-
