Resident Manager

• Oversee full operations, staff schedules, program schedules, plan activities, and coordinate participants and back-of-house and front-of-house operations.

• Coordinate with departments to achieve property goals and objectives and be responsible for day-to-day operations action plans with the team.

• Define quarterly and annual KPIs for teams in alignment with HQ vision and mission.

• Manage and oversee resort operations including guest service, F&B, kitchen, housekeeping, security, business development, and maintenance management.

• Foster a positive and collaborative work environment, ensuring the team is motivated and aligned with the company's values and goals.

• Delegate tasks and responsibilities appropriately, ensuring clear communication and accountability.

• Ensure all operations are well managed to ensure customer satisfaction.

• Manage quarterly forecasts, revenue management, and yearly budget with the management team.

• Prepare and manage budgets, forecasts, and financial reports related to overall property business units.

• Monitor expenses, revenue streams, and profitability, identifying cost savings and optimization opportunities.

• Set the budget and inventories for each department and manage stocks.

• Oversee recruitment, onboarding, training, payroll, and performance evaluations.

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

• Advanced certifications in Hospitality or Luxury Hotel Management are advantageous.

• Minimum of 8-10 years in the hospitality industry, with at least 3-5 years in a senior management or Resident Manager role at a luxury or 5-star property.

• Proven experience managing operations in areas such as guest services, housekeeping, food & beverage, and facilities management in a high-end resort setting.

• Proficiency in hotel management software, such as Opera, PMS, or similar systems.

• Knowledge of budgeting, financial reporting, and revenue management principles.

• Familiarity with luxury standards and best practices in 5-star resort operations.

• Strong leadership skills with the ability to inspire, motivate, and develop a large, diverse team.

• Excellent communication and interpersonal skills to foster relationships with VIP guests, build rapport, and anticipate guest needs.

• Ability to work well under pressure in a fast-paced environment and adapt to changes quickly.

• Strong problem-solving skills and ability to remain calm and professional during challenging situations.

• Hands-on approach, with a “guest-first” mindset and commitment to high-quality service.

• Positive attitude, energy, and enthusiasm for luxury hospitality.