1.) Oversee the receiving and processing of sales orders in the SAP system.
2.) Ensure accuracy of customer orders and shipping documents to meet customer requirements.
3.) Coordinate effectively with customers and internal/external parties, providing correct information.
4.) Analyze shipment requirements and follow up on committed ship and delivery dates with customers.
5.) Communicate phase-out and phase-in of products with operations to optimize inventory.
6.) Coordinate with finance for customer payment, credit limits, and L/C to ensure credit accuracy.
7.) Ensure highest customer satisfaction by coordinating with all operational departments.
8.) Monitor and ensure accurate and timely submission of work reports.
9.) Maintain customer data integrity in systems and document customer interactions.
10.) Perform other related duties as assigned.