Customer Services and Sales Director

Key Responsibilities:

 1. Customer Service Leadership:

 • Develop and implement strategies to enhance customer satisfaction and loyalty.

 • Oversee customer support operations, ensuring prompt resolution of complaints and inquiries.

 • Analyze customer feedback to identify areas for improvement and implement corrective actions.

 2. Sales Strategy and Execution:

 • Develop and execute comprehensive sales plans to achieve revenue and growth targets.

 • Identify and capitalize on new market opportunities and customer segments.

 • Lead, mentor, and motivate the sales team to meet and exceed targets.

 3. Team Management:

 • Recruit, train, and manage a high-performing customer service and sales team.

 • Set clear goals and performance metrics for team members, conducting regular evaluations.

 • Foster a collaborative and results-driven work environment.

 4. Data Analysis and Reporting:

 • Monitor and report on key performance indicators (KPIs) for customer service and sales.

 • Use data insights to make informed decisions and optimize strategies.

 • Present progress and recommendations to senior leadership.

 5. Cross-Functional Collaboration:

 • Work closely with marketing, product development, and operations teams to align efforts.

 • Provide customer insights to shape product offerings and marketing campaigns.

 • Ensure seamless integration of sales and service processes.

• ตรวจสุขภาพประจำปี
• Social security
• Performance/results-based bonus