IT Planning & Operation (Network Quality Management and Data Analytic)
Advanced Info Service PLC. (BP5)- Understand customers’ complaint, try to find out the root causes by using problem solving skill
- Propose the new workflow / automatic tool to reduce customers’ complaint.
- Develop the solution to improve the quality of all fixed broadband services
- Propose new monitoring tool to meet customers' satisfaction (included reporting tool)
- Programing Languages (optional - Unix shell script, Python, PHP, C#)
- Minimum of 0-5 years Working experience in Telecommunication company, especially in fixed broadband technology
- Experience in Customer support, Network implementation and Network Quality control
- Experience and knowledge in Unix shell script, Python
- Provident Fund
- Staff training and development
- Marriage gift
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Ordination leave
- Funeral payment support
- Performance/results-based bonus
AIS remains committed to its vision of “To become the most-admired Digital Life Service Provider in Thailand” through the following missions:
Vision
“Deliver superior products and services that enrich people’s daily lives and improve enterprise capabilities and efficiency.”
Missions
• Enhance customer intimacy through the best customer experience.
• Drive entrepreneurship and employees’ professionalism, and promote a positive, lively and agile work culture.
• Build win-win growth for all stakeholders.