Customer Relationship Manager

Our client is an international is a cutting edge electronics design manufacturing company. Using state of the arts assembly technologies including surface mount, through hole and chip on board established the company and its services to be amongst the very best available today.

Job Highlights

1. Experience in customer Relationship Manager
2. Experience in  manufactory
3. Project Management/Sales Engineer
4. Good command of English additional language (i.e German, French, Chinese)

Responsibility
- Building and maintaining profitable relationships with key customers
- Overseeing the relationship with customers handled by your team
- Identify ways to work more efficiently and reduce waste - Manage team of customer executives
- Set annual and quarterly targets for each Customer Service Executive
- Set incoming order and growth targets & assure these are met, if not met understand the reason & provide plan to keep on track
- Provide customer service executives tools to meet those targets
- Resolving customer complaints quickly and efficiently
- Expanding the customer base/ assist with customer acquisition
- Coordinate, take part & prepare for annual Business Reviews with customers (Business Development, OTD, Quality performance, general review of customer service & other feedback) - Liaise with international Sales (i.e. French, Swiss) to meet Strategic Sales Plan
- Liaise with engineering, purchasing and planning teams to ensure the customers' demands are met and surpassed Experience requested:

1.Successfully completing undergraduate studies or higher in a related field.
2.5 years experience of which have been completed in a Managerial position.
3.Excellent in English.
4.SAP knowledge or experience in other ERP system.
5.Manufacturing experience .
6.Negotiation & Sales Skills.

• Food allowance
• Petrol allowance
• Social Security Fund (SSF)
• Provident Fund
• Accident Insurance