ผู้จัดการฝ่ายบริการลูกค้า
PLAY WITH DIAMONDS CO., LTD.Yesterday
Full Time
3 - 5 Year
Bangkok and its Vicinity
Bachelor's Degree or Higher
20,000 - 25,000 baht/month
Responsibilities:
* Manage and oversee the daily operations of the customer service team to ensure timely and effective resolution of customer inquiries and issues.
* Respond to customer inquiries across multiple channels (phone, email, chat, social media), providing accurate information on products, orders, and policies.
* Address and resolve complex customer complaints, ensuring customer satisfaction and promoting retention.
* Assist customers with orders, returns, exchanges, and billing inquiries, following company policies and procedures.
* Train, mentor, and guide customer service representatives to improve service quality and performance.
* Maintain in-depth knowledge of the company's jewelry products, services, and promotions, and communicate them effectively to customers.
* Collect and analyze customer feedback to identify areas for service improvements and enhance overall customer experience.
* Collaborate closely with sales, marketing, and other departments to address customer needs and ensure consistent messaging.
* Monitor and report on team performance metrics, ensuring high service standards and customer satisfaction goals are met.
Qualifications:
* Minimum of 3 years of experience in a customer service role.
* Experience in the jewelry industry is a strong plus.
* Must have excellent communication skills in English (reading, written, and verbal).
* Strong problem-solving skills, with the ability to resolve complex customer issues.
* Ability to multitask, manage time effectively, and lead a team with a customer-first approach.
* Proficiency in using customer service software and tools.
- Overtime
- 5-day work week
- Social security
- Flexible working hours
- Performance/results-based bonus
- Annual bonus
PLAY WITH DIAMONDS CO., LTD.At Play With Diamonds, we pride ourselves on being more than just a run-of-the-mill wholesale jewelry vendor or gold jewelry supplier. We are a team of passionate artisans and international designers dedicated to crafting one-of-a-kind, premium designs exclusively available at our state-of-the-art manufacturing facilities in Bangkok, Thailand.
Our collection boasts exquisite pieces that feature precious gemstones, including diamonds, emeralds, sapphires, and rubies, alongside our impressive selection of plain gold jewelry. We hold ourselves to the highest standards of sustainability and ethical practices, using only recycled gold and conflict-free diamonds in our jewelry manufacturing.
With over 15 years of experience as a trusted gold jewelry manufacturer, we offer high-quality 14K gold and diamond wholesale jewelry that is timeless and contemporary. Each piece is meticulously crafted using only the finest materials and cutting-edge manufacturing techniques, ensuring its beauty and longevity.
Location919/535 อาคารจิวเวลรี่เทรดเซ็นเตอร์ ชั้นที่ 47 ห้องเลขที่ เอ ถนนสีลม แขวงสีลม เขตบางรัก กรุงเทพมหานคร 10500
Contact person-
Telephone081-814-3071
Website-
