Customer Experience Account Russian & English-speaking Manager
SKHAI International Co., Ltd.Real Estate
Yesterday
Full Time
3 - 5 Year
Phuket
Bachelor's Degree
Negotiable
Customer Experience Account Russian & English-speaking Manager
A Customer Experience Account Manager is required for SKHAI Real Estate company based in Phuket.
Who we are:
SKHAI is a leading real estate developer in Thailand, committed to delivering exceptional quality and creating communities that enhance the lives of our clients. We strive for innovation, sustainability, and excellence in everything we do.
We are currently seeking an experienced Customer Experience Account Manager to join our dedicated Team.
The Role:
• Take ownership of customer queries, concerns, comments, complaints and follow problems through to resolution.
• Prepare and amend contracts in cooperation with Sales, Legal and Management.
• Communicating courteously with customers by telephone, email, direct messages and face to face.
• Act as an intermediary between clients and Accounting regarding payments follow up, confirmation and invoicing.
• Resolving customer's problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and following up to ensure a satisfactory resolution.
• Handling the after sales process including contract negotiation, drafting and editing, villa customization, up until the handover of the keys to the villa.
• Maintain an orderly workflow according to priorities.
• Be positive and ‘’ CAN DO” attitude
• Keen and well mannered
• Keeping the CRM system and all other systems up to date.
Job Requirements:
• Full working rights for Thailand only
• Willingness and ability to adapt and learn quickly
• Experience in customer service 5+ years
• Good knowledge of google sheets, emailing, task management and prioritization
• Ability to troubleshoot key issues
• Strong communication skills
• Excellent full professional level in Russian & English, reading, writing, speaking.
Previous experience in Real Estate and using a CRM would be an added bonus
What We Offer
• Opportunity to work with a dynamic and supportive international team.
• 2 days off per week
• 100% social security paid by the employer
• Friendly working environment
• Monthly team lunches
- Overtime
- 5-day work week
- Social security
SKHAI International Co., Ltd.SKHAI is a leading property developer in Thailand, specializing in the design, construction, and sale of luxury private pool villas in the most sought-after locations in Koh Samui and Phuket. We are dedicated to providing exceptional experiences to our clients through our commitment to quality, innovation, and sustainability.
Location4/2 Si Sunthon, Cherngtalay, Thalang, Thailand, Phuket 83110
Contact person-
Telephone082-956-7227
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