Retail Operations Manager (Bangkok)
ECCO (Thailand) Co., LtdClothing/Footwear/Garment
14/11/2024
Full Time
3 - 5 Year
Bangkok
Diploma of Vocational Education or higher
Negotiable + Commission
Retail Sales Development
• Ensure a high level of customer service and operations efficiency
• Set sales target and ensure all POS reach the target.
• Compile and analyse sales results, retail Key Performance Index and competitor’s activities on a regular basis.
• Identify opportunities and propose action plans to ensure ECCO’s competitiveness.
• Collaborate with cross-functional teams to provide timely support to all POS.
• Work closely with Merchandising team to ensure an appropriate stock level and timely replenishment to optimize all SKUs.
• Ensure all POS are in compliance with ECCO standards of operations and the landlord’s policies and procedure.
Store Operation
• Enhance ECCO brand image through store VM (working closely with VM & Marketing), sales team grooming, and store up-keep (assist in the VM of the store if required).
• Implement SOP for ECCO stores/department stores and enforce strict SOP adherence.
• Participate in sales team recruitment and selection.
• Handle customers’ complaints, returns, and after-sales service escalated from stores.
• Responsible for day-to-day operations of stores.
• Optimize duty rosters to ensure full floor coverage, maximizing sales and saving expenses.
• Regular interdepartmental liaising with human resources, marketing, logistics, information technology, customer service, and finance departments to ensure business efficiencies.
People Development
• Ensure sales team follows ECCO service standards and store operational practices (SOPs).
• Improve sales team productivity and ensure team development through regular coaching and store visits- VM, sales techniques, and customer service.
• Partner with Training Manager to ensure that products and practical skills training sessions are conducted regularly.
• Propose and work closely with Country Manager on manpower allocation by store.
• Ensure the sales team is well informed about promotional initiatives and execute these initiatives.
• Investigate and provide solutions for operational challenges.
Sales Team Management
• Lead, motivate, and manage sales team.
• Motivate, evaluate, and retain dynamic sales team and build team spirit.
• Improve sales team productivity and ensure sales team development through regular coaching and stores visits.
• Ensure accurate and consistent communication to staff on VM, sales techniques, and customer service.
• Ensure effective manpower coverage for all stores and submission of staff OT hours.
• Initiate and execute incentive program.
• Promote teamwork and develop a strong relationship with all sales promoters.
Others
• Work closely with landlords and maintain a good relationship.
• Take charge/participate in the roadshow and other marketing activities to promote brand.
• Continuously explore retail expansion opportunities and ensure ECCO is present in commercially sensible locations.
- Bachelor’s degree in any field
- At least 5 years of experience in sales operations or store operations in retail business will received special consideration
- Communicates well in English
- Has computer skills, including MS Excel, Word, and PowerPoint
- Has the ability to think on his/her feet and resolve issues well
Office in Bangkok
ECCO (Thailand) Co., Ltd.
518/5 Maneeya Building 16th Floor
Pluenjit Road, Lumpini, Pathumwan
10330 Bangkok
Thailand
Contact person:
Sirathorn : Telephone 0-2255-5860-1
- Long Service Award
- Provident Fund
- Staff training and development
- Fuel/transportation fees
- Telephone bill allowance
- ตรวจสุขภาพประจำปี
- 5-day work week
- ประกันชีวิต
- ประกันชีวิต และ ประกันอุบัติเหตุ
- Social security
- ประกันสังคม
- ประกันสุขภาพ
- Health insurance
- วันหยุดวันลาต่าง ๆ
- สหกรณ์ออมทรัพย์
- สิทธิการเบิกค่าทันตกรรม
- Funeral payment support
- เงินช่วยเหลืออื่นๆ ตามอายุงาน
- Annual trip or party
- Performance/results-based bonus
ECCO (Thailand) Co., LtdECCO is one of the world’s leading brands of high-quality footwear established in 1963. ECCO is a Danish family business with operations throughout the world. Our culture is: Impatient curiosity, craftsmanship, continuously innovation, and ECCO family, constant exploring, and quality first. It is ECCO's vision to bethe most wanted brand within innovation and comfort footwear. We can only attain this position by constantly and courageously researching new paths, investing in employees, in our core competencies of product development and production technology. ECCO Thailand Co., Ltd. is one of the largest subsidiaries located inAyutthaya province. We are continuously expanding our business excellence with high respect on people andthe culture of our country.
LocationECCO (Thailand) Co., Ltd. 518/5 Maneeya Building 16th Floor Pluenjit Road, Lumpini, Pathumwan 10330 Bangkok Thailand
Contact personSirathorn Rungchai <SRUN@ECCO.COM>
Telephone+66 2255 5860,+66 2 2555860-1
Website
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