Customer Service and Communications Coordinator

🚀 Join Our Team as a Program Consultant at Finest Future!🚀 As Finest Future continues its exciting growth, we invite you to join our dynamic team as a Customer Service and Communications Coordinator in Thailand. In this role, based in Bangkok, you will be the face of our programs to potential clients, playing a key role in driving sales and expanding our presence. We're seeking passionate individuals with strong communication skills, a natural ability to connect, and a drive to showcase the transformative value of our programs. Join us in shaping a bright future through impactful education and growth opportunities!

Key Responsibilities:

Customer Support:

• Serve as the primary contact for inquiries and requests from parents and guardians of students.
• Provide support via phone, email (using Freshdesk), and in-person, assisting both online and onsite customers.
• Deliver 1:1 customer service via quick chat channels like Zalo, WeChat, WhatsApp, ensuring timely and helpful responses (other platforms used in Thailand).
• Establish dedicated groups for each customer family to deliver personalized support.

Help Desk Management:

• Oversee the help desk for parents and guardians, addressing concerns, resolving issues, and escalating complex matters when needed.

Communication Coordination:

• Coordinate both internal and external communication efforts to ensure clarity, consistency, and alignment with the organization’s goals.
• Support families with the residence permit process for their children studying in Thailand.

Action Plan Development:

• Develop and implement action plans for handling various scenarios, including responses to common questions and concerns.
• Regularly follow up on students' study progress and update families on their academic status.

Product Transition Facilitation:

• Support families in transitioning between different programs, such as moving from FRESH to FAST, providing guidance throughout the process.

Enrollment Management:

• Handle and monitor enrollment inquiries, providing information about upcoming classes, available spaces, and registration procedures.

Collaboration with Staff:

• Work closely with teachers and other staff to gather information for communication materials, such as logbooks and newsletters.
• Update and track student statuses in Salesforce/Ikon/logbooks/lists.
• Contact families if students struggle with attendance or other academic issues, offering support and necessary follow-ups.
• Manage student reassignments and handle administrative processes for pausing, withdrawal, or quitting scenarios.

Administrative Support:

• Assist with administrative tasks, including data entry, document preparation, and scheduling as needed.

• Bachelor’s degree in a related field or equivalent work experience.
• Previous experience in customer service or a similar role is preferred.
• Excellent communication skills, both written and verbal, in English and Thai.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Proficiency in Microsoft Office Suite and other relevant software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to adapt to changing priorities and responsibilities
• Knowledge of the education or childcare industry is a plus.

• 5-day work week