Customer Relationship Management Officer
PAT Luxury GroupRetail/Wholesale
15/11/2024
Full Time
2 - 5 Year
Bangkok
Bachelor's Degree
25,000 - 30,000 baht/month
- Plan and develop customer relationship management strategies to enhance customer satisfaction and loyalty.
- Create and maintain an up-to-date and accurate customer database
- Design and manage loyalty programs to attract and retain customers.
- Analyze customer data to determine promotions and special offers that meet customer needs
- Develop and execute direct marketing campaigns through various channels such as email, SMS, and social media.
- Monitor and improve customer communications for maximum effectiveness.
- Collect and analyze customer data to understand purchasing behavior and trends.
- Prepare reports and analyze the performance of CRM campaigns, providing suggestions for improvements.
- Work with the IT team to develop and improve CRM systems to meet business needs.
- Train and guide employees on the effective use of the CRM system.
- Coordinate with different teams to provide efficient customer service and respond quickly to customer needs.
- Track and evaluate customer satisfaction, presenting methods for improvement.
- Bachelor’s degree or higher in Marketing, Business Administration, or related fields.
- 1-3 years of experience in CRM or marketing.
- Proficient in data analysis and relevant software, such as Excel.
- Strong communication skills and problem-solving abilities.
- Ability to work in a team and manage projects effectively.
- Provident Fund
- Staff training and development
- ค่าฉีดวัคซีน
- ค่าตรวจสุขภาพ
- ค่าตัดแว่นสายตา
- ค่าทันตกรรม
- Social security
- Ordination leave
- วันหยุดพักร้อน
- ส่วนลดสินค้าในเครือของบริษัท
- Performance/results-based bonus
- Annual bonus
PAT Luxury GroupPAT Luxury Group is one of Thailand’s reputable and energetic retail management company in Bangkok, focusing on luxury retail products. Our company currently holds exclusive distributorship of Kate Spade New York, Marc Jacobs, Karl Lagerfeld, Emilio Pucci, Giuseppe Zanotti, Rene Caovilla, Diane Von Furstenberg (DVF) and Rebecca Minkoff.
Location999 Gaysorn 6th Floor, Room 6B-3, Ploenchit Road, Lumpini, Pathumwan, Bangkok 10330
Contact person-
Telephone0-2252-0038-40 Fax 0-2252-0041
Website
