Technical Support Manager

 **Job Responsibilities:**

1. **Team Management and Planning**

   - Plan and manage the Technical Support team’s operations, covering both installation and service tasks, to ensure efficiency and achieve the set objectives and goals.

2. **Problem Analysis and Solutions**

   - Analyze, identify preventive measures, and resolve work-related issues. Provide guidance and consultation to the Technical Support team to ensure their operations align with the company’s policies and standards.

3. **Customer Training and Knowledge Development**

   - Plan, analyze, and execute effective training programs to enhance customers' understanding and usage of the company’s products.

4. **Internal Staff Training**

   - Plan, analyze, and implement training programs to enhance the knowledge and skills of internal staff in installation, maintenance, and repair of equipment, ensuring effective performance.

5. **Cross-Departmental Support**

   - Collaborate with and support other departments to ensure the achievement of departmental goals, driving efficiency and maximizing customer satisfaction.

 **Key Qualifications:**

- Strong leadership and team management skills.
- Expertise in technical support operations, including installation and service processes.
- Proficiency in problem-solving, with the ability to guide and mentor team members.
- Excellent communication and training abilities for both internal staff and customers.

- Males/ Female, age over 32 years old,

- Bachelor's Degree or higher in Electrical Engineering, Mechanical Engineering or related field

- Familiar with kitchen equipment or experienced in Food Industry would be an advantage,

- Proven working experience as a Project Technical Support Engineer (Electrical Engineer, Mechanical engineering) or related field

- Good time management with well organized-priority skills.

- Good command of written and spoken English,

- Good computer literacy,

• Life insurance (ประกันชีวิต)
• Medical insurance
• Variable Bonus
• Staff training and development
• Marriage gift
• Telephone bill allowance
• 5-day work week
• ประกันกลุ่ม (สุขภาพ, อุบัติเหตุ, ชีวิต)
• Social security
• Health insurance
• Accident Insurance
• ปรับค่าจ้างประจำปี (ขึ้นอยู่กับผลประกอบการ)
• Ordination leave
• สหกรณ์ออมทรัพย์
• สิทธิลดอัตราดอกเบี้ยเงินกู้ซื้อบ้านกับ ธอส.
• Employee's uniform
• Funeral payment support
• Performance/results-based bonus