It Service Desk
LIXIL (Thailand) Public Company Limited
- 1st level end-user Support: Assist end-users in troubleshooting and resolving issues related to IT Software and Hardware request and incident management: Track and manage service requests and incidents using a ticketing system, following established processes and service level agreements
- Initiation of Problem Management: support in solving problems arising from repetitive incidents and suggest long term fixes that will be aligned with 2nd level support teams and specialists
- User training and documentation: Conduct training sessions and create user documentation to educate end-users on 1st level software or hardware
- functionalities, best practices, and self-service resources. Keep knowledge base articles up to date to enable users to resolve common issues Independently
- Actively participate in the building a global AI powered (Chat GPT/Out systems) knowledge base to assist end users and build the future of IT support within LIXIL
- Collaboration and communication: Collaborate with cross-functional teams, including developers, functional consultants, and business users, to address complex issues, provide insights, and contribute to system enhancements. Communicate effectively with stakeholders at various levels to understand requirements and deliver solutions
- Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience)
- 2 -5 years of working experience in network infrastructure, Microsoft Windows Environment, desktop and Helpdesk support
- Very good in English Communication to support end user globally
- Proficiency in troubleshooting and resolving technical issues
- Experience using a remote access tool to support end users and systems
- Communication skills: effective communication skills, both written and verbal, are crucial to working with customers and team members to understand and resolve issues effectively
- Customer-oriented: A customer-focused mindset with the ability to empathize with customers, provide exceptional service, and maintain a positive customer experience;
- Teamwork and collaboration: Ability to work collaboratively with other team members to resolve complex issues and ensure timely delivery of support
- Continuous learning: A desire to continuously learn and improve their SAP knowledge and technical skills to stay up to date with the latest industry trends and best practices
- Comfortable working in a fast paced, dynamic, and global environment
Interested candidates, please send your professional CV / Resume to: (Only English resume will be considered)
LIXIL (Thailand) Public Company Limited (Rangsit Plant)
1/6 Moo 1, Phaholyothin Road, KM 32
Klong Nueng, Klong Luang, Pathumthani 12120, Thailand
Contact us if you want to join us in improving the comfort and lifestyles of people around the world. Learn more about us, please visit our website: www.lixil.com
- Annual Performance Bonus
- Cost of Living Allowance
- Group Insurance
- Health Insurance (IPD) for Employee and Family
- Life Insurance
- Provident Fund
- Social Security
- Uniform Provided
- Provident Fund
- Staff training and development
- Work from home
- Social security
- Health insurance
- Accident Insurance
- รถรับ-ส่ง (ตามสายที่กำหนด)
LIXIL (Thailand) Public Company Limited
LIXIL Corporation is one of the largest companies in the building materials and housing equipment industry, with its sales of over USD 13 billion and employees of approximately 60,000. With a headquarter in Tokyo, Japan, there are more than 17 regional offices, 83 branches, 287 sales offices, and 44 production sites for domestic sales and production under LIXIL across Asia Pacific, Europe, North America, and Middle East.
LIXIL's vision is to become a global leader in the building materials and housing equipment industry. Through reputable brands such as American Standard, INAX, JADO, LIXIL, Tostem and TOEX, LIXIL offers broadest-in-industry categories of products with highest quality and leading-edge design, dedicated services and one-stop solution to best meet customers's needs.
LIXIL Global Company, a subsidiary of LIXIL Corporation, is responsible for the Group's business development outside of Japan and aims to play a major role in establishing the Group as the global leader in this field. Overseas sales and production are conducted in more than 27 countries.
LIXIL ASEAN consists of 18 entities under LIXIL Global Company in Thailand, Vietnam, Singapore, Philippines, Australia, Indonesia, Myanmar, Cambodia, India, and other Asian countries with more than 12,000 employees. The regional business is overall profitable with combined sales revenue about $600 Million.
