o Supervise and execute daily delivery by routing and scheduling vehicles and delivery teams / drivers’ activities, and coordinating with customers.
o Ensure smooth coordination and proper planning of distribution activities by optimizing the use of available resources.
o Ensure proper execution of distribution activities by complying with all the internal standard operating procedures (SOP) and work instruction (WI).
o Supervise, delegate, and monitor team members‘ performance to achieve pre-set performance and operational targets.
o Conduct day / night route inspection.
o Arrange product pick-up bookings by liaising internally with the Customer Services and Center teams and externally with contractors.
o Ensure safety at work by liaising for regular vehicle maintenance and enforcing proper work procedures.
o Handle minor operational problems and report them to immediate supervisor and related parties, if any.
o Investigate service failure and down trend of the key performance indicator (KPI) such as transportation productivity, on time deliveries, delivery frequency, and propose / execute corrective actions.
o Seek continuous work improvements by developing new operational practice.
o Comply, document and take part in customers/regular HACCP / ISO / DQMP/ SWA / audits.
o Monitor the performance of drivers, delivery attendants, dispatchers, contractors and vendors.
o Assist in transport team members’ training, development and motivation.
o Monitor team members‘ leaves and work hours to meet local labor law.
o Handle and report team members‘ injury at work, and prepare relevant documents.
o Handle emergencies and coordinate with relevant parties.
o Any other tasks as assigned by superior from time to time.