Host / Hostess

The Host/Hostess is the first point of contact for guests at the restaurant, responsible for providing a warm welcome, managing reservations, and ensuring guests are seated promptly and comfortably. This role also involves maintaining the guest profile database, collaborating with marketing on promotions, organizing events, enhancing guest relations, and managing guest communications through email, social media, and messaging apps.

- Greet guests warmly and escort them to their tables.

- Manage reservations and seating arrangements to optimize table turnover and guest satisfaction.

- Coordinate with servers and kitchen staff to ensure efficient service.

- Answer phone calls and provide information about the restaurant, menu, and reservations.

- Handle guest inquiries and complaints courteously and professionally.

- Maintain the cleanliness and organization of the host/hostess station and waiting area.

- Maintain and update the guest profile database, ensuring accurate and up-to-date information.

- Utilize the database to personalize guest experiences and enhance customer satisfaction.

- Responsible for guest database creation and maintenance.

- Collaborate with the marketing team to promote special events, offers, and new menu items.

- Share promotions with guests and encourage participation.

- Assist in printing and distributing promotional collateral.

- Assist in planning and organizing events in collaboration with the Restaurant Manager.

- Coordinate event logistics and ensure seamless execution.

- Build and maintain positive relationships with guests, ensuring a high level of satisfaction.

- Address and resolve guest concerns promptly and professionally.

- Monitor and report daily operation glitches and issues as well as positive feedback.

- Manage and control the booking and reservation system.

- Ensure accurate and timely input of reservation details.

- Manage guest communications through email, social media, and messaging apps.

- Respond promptly and professionally to guest inquiries and feedback.

- Assist in building and maintaining a positive online presence.

- Provide full assistance to the management team on guest satisfaction initiatives.

- Support daily operations by monitoring and reporting issues and positive feedback.

- Friendly and professional demeanor.

- Strong organizational skills.

- Ability to work in a fast-paced environment.

- Experience in a similar role is preferred.