Service Operation Supervisor
บริษัท ไทย ออปโป้ จำกัด/บริษัท โพสเซฟี่ กรุ๊ป จำกัด- Establish and oversee the daily operations of the after-sales team to ensure service quality and efficiency. (搭建并监督售后服务团队的⽇常⼯作,确保服务质量和效率。)
- Define and improve after-sales processes, covering product returns, repairs, technical support, and customer service via phone. (制定和优化售后服务流程,涵盖退换货、维修、技术⽀持、热线客服、费⽤核销等环节。)
- Develop and enhance after-sales service standards to ensure customers receive high-quality experiences. (建⽴并完善售后服务标准,确保统⼀和⾼效的服务体验)
- Manage and monitor customer complaints, issues, and requests to ensure they are resolved promptly and effectively. (处理并跟进客户的投诉、问题及特殊需求,确保问题及时有效地得到解决。)
- Coordinate with other departments, such as technical, product, logistics, sales, marketing, and IT, to resolve issues. (与其他部⻔(如技术、产品、物流、销售、营销、IT 等)协作,解决跨部⻔的客户问题。)
- Collaborate with the group’s after-sales service team and communicate with brands to address customer problems. (与集团售后协同、与品牌⽅沟通,解决客户问题。)
- Analyze after-sales data, including customer feedback, return rates, and repair rates. (定期分析售后运营数据(如客户反馈、退货率、修复率等),识别问题和改进机会。)
- Identify and implement corrective actions to enhance customer satisfaction and operational efficiency. (制定并实施针对售后问题的改善措施,提升客户满意度和运营效率。)
- Establish, train, and guide the after-sales service team to ensure employees understand and follow service processes and standards. (搭建、培训并指导售后服务团队,确保员⼯了解并遵守服务流程和标准。)
- Monitor team performance, provide feedback, and motivate employees to improve their performance and service quality. (监控团队的⼯作表现,提供绩效反馈,激励员⼯提⾼⼯作效率和服务质量。)
- Maintain and optimize after-sales management systems to ensure they operate efficiently. (负责售后管理系统的运维和优化,确保系统⾼效运⾏。)
- Drive the transition towards digital after-sales services by coordinating with the group’s after-sales team, brands, and IT to enhance online service efficiency. (推动售后服务数字化,与集团售后、品牌⽅、IT 协同,提升线上服务效率,减少客户等待时间。)
- Manage the after-sales service budget to maximize cost efficiency. (管理售后服务预算,确保成本效益最⼤化)
- Monitor budget usage and adjust strategies as necessary to control costs. (监控预算使⽤情况,及时调整策略以控制成本。)
- Collect customer feedback and adjust after-sales strategies based on the information received. (定期收集客户反馈,并根据反馈数据调整售后服务策略。)
- Maintain ongoing communication with customers to ensure satisfaction with after-sales services and foster strong customer relationships. (主动与客户保持沟通,确保他们对售后服务的满意度,并推动客户关系的持续维护。)
- Bachelor’s degree or higher in Business Administration, Marketing, or Management (preferred).
- Proficiency in Chinese communication.
- At least 3 years of experience in after-sales service or as an operator, with team management experience.
- Experience handling customer complaints and resolving complex after-sales issues.
- Customer service-oriented with strong problem-solving abilities.
- Strong analytical skills with the ability to use data for decision-making and improvements.
- Excellent communication and teamwork skills, capable of working efficiently with other departments.
- Familiarity with after-sales management systems; experience in system improvement will be a plus.
- Strong coordination and management abilities, with the capability to handle complex problems and urgent situations.
- Experience in the small home appliance industry is preferred.
- การฝึกอบรมและพัฒนาพนักงาน
- กิจกรรม Outing ของบริษัท
- ค่าน้ำมันรถ, ค่าเดินทาง
- ค่ายินดีมงคลสมรส
- ค่าเบี้ยเลี้ยง
- ประกันสังคม
- มีเวลาการทำงานที่ยืดหยุ่น
- ลาบวช
- ส่วนลดซื้อสินค้า Smartphone/IoT สูงสุด 50 %
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
- เงินช่วยเหลือ กรณีงานมงคล และไม่มงคลต่างๆ งานแต่ง, งานบวช, คลอดบุตร, งานฌาปนกิจศพ
- เงินช่วยเหลือฌาปนกิจ
- เที่ยวประจำปี หรือเลี้ยงประจำปี
- เบี้ยขยัน, ค่าตอบแทนพิเศษ
- โบนัสตามผลงาน/ผลประกอบการ
- โบนัสประจำปี