Guest Service Agent

This position involves overseeing the daily operations of the front desk and ensuring that guests have a positive experience from check-in to check-out. Here are some of your key responsibilities:

Guest Relations: Manage guest interactions to ensure high levels of satisfaction, address complaints or issues, and provide exceptional customer service.

Operations Management: Oversees the front desk operations, including check-in/check-out processes, room assignments, and reservations.

Administrative Duties: managing administrative tasks such as guest records, billing, and maintaining accurate documentation.

Coordination: coordinating with other hotel departments (like housekeeping and maintenance) to ensure smooth operations and prompt handling of guest requests.

Problem Solving: resolving any issues or emergencies that arise, whether related to guests, staff, or operational challenges.

Financial Management: handling cash transactions, processing payments, and refunds.

Compliance: Ensuring all front office operations adhere to hotel policies, legal regulations, and industry standards.

Extra services on site: Manage extra on-site services for guests.

Stay offers: Prepare offers for clients and walk-ins and answer related questions. 

1. The Company offers 8 days off per month.

2. The Company offers a Service Charge every month.

3. The Company offers an extra remuneration % from direct sales of the Front Office Department.

4. The Company offers an annual bonus («13th salary») of 100% of the ordinary wage.

5. The Company offers 7 days of annual holidays after 12 months of continuous service.

6. The Company offers 6 business days per year for personal needs.

7. If you must work overtime, the Company will pay double the hourly rate.

8. The Company offers staff uniforms.

9. The Company provides Group life insurance, demonstrating our commitment to your well-being.

10. The Company covers SSO expenses, ensuring your peace of mind.

11. The Company pays a 1000-baht Years of Service Bonus for each working year, which will be paid once every five years.

12. The Company agrees to provide the employee with an allowance of 1000 baht once yearly for a schoolchild to buy stationary for a new school year. The employee must provide a birth certificate as proof of the relationship and report receipts from the stationery shop.

13. The Employee may request an extra allowance for medical expenses, treatments, or medical drags for yourself or family members once per year, at most 1000 baht annually. The employee must provide certificates of the relationship and report receipts from the pharmacy or hospital (clinic).

14. The Employee may request transportation if the government issues a public notification about possible road floods. There is indisputable evidence of heavy rains and floods in the area.

15. The Company agrees to provide the employee with a 1000-baht allowance once yearly for a birthday celebration. The employee must report receipts from the shop.

16. The Company offers on-site training to enhance your skills and career prospects.

- You must have experience communicating with clients. 

- You are good at speaking in English.

- You are good at corporate writing in English. 

- You have good administration skills, Microsoft | Excel.

- You have strong problem-solving skills.

- You have a good attitude and are flexible, hardworking, service-minded, proactive, self-motivating, and a team player.

- Ability to do shift work, including early nights, weekends, and holidays.

Preferable, but not essential:

- Experience with PMS, CRM, and OTAs.