Customer Service
บริษัท เซ็นทรัล รีเทล คอร์ปอเรชั่น จำกัด (มหาชน)ค้าขายปลีก/ค้าขายส่ง
15/11/2024
งานประจำ
0 - 1 ปี
สุราษฎร์ธานี
ปริญญาตรี
สามารถเจรจาต่อรองได้
Job Summary & Purpose:
The Customer Representative is responsible for welcome, facilitating and
helping customers in the store (under the company policy) to ensure that superior
shopping experience and total customer satisfaction are delivered.
Principal Accountabilities:
1. Warmly welcome all customer. And help them to pick up trolley or basket.
2. Advise the store service (Offiine and Online), the promotion (seasoning or
member) and lead them to the product's location.
3. Able to be an expert in duty grocery zone, Product representative with a good
personality and good attitude.
4. Understand clearly about present promotion and price, Understand what cus-
tomer need.
5. Helping and find Solution for the customer, to be the translator.
6. To Survey type of product or the product that customer cannot find and the
product unavailable to sell
7. To enhance customer satisfaction by providing the excellent service and
communication to customers both of Thai and Foreigner
8. To provide Tops information and product knowledge to customers.
9. Assists in the management of the compilation and distribution of Customer
Relation trends.
10. Assists customers as needed via cross-selling, up-selling and add-ons skills.
Must be up to date on Policies, Procedures, Product Knowledge and Selling Skill
11. Works with third party to ensure seamless handling of all Customer questions
and concerns.
12. To facilitate and help his/her subordinates to manage the department smoothly and timely.
13. To communicate company message to the team correctly and efficiently and
provide their feedback to Tops management.
14. To coordinate with all Tops support team to make overall projects and as-
signments from Management achieved the target.
15. To ensure that proper safety procedures are being used.
16. To get self-updated with new Tops working process and procedures.
17. Survey customer need, customer satisfaction with customer and summary re-
port to store manager and District director
Qualifications Required:
Education: bachelor or above
Experience: Not required but experience would be an advantage
Characteristics/Skills: Creative, Reliable, and Communication skills
Language: English
- กองทุนสำรองเลี้ยงชีพ
- ค่าทำงานล่วงเวลา
- ค่าทุนการศึกษา
- ค่ายินดีมงคลสมรส
- ค่าอนุโมทนาอุปสมบท
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- มีเวลาการทำงานที่ยืดหยุ่น
- ลาบวช
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
- โบนัสตามผลงาน/ผลประกอบการ
- โบนัสประจำปี
บริษัท เซ็นทรัล รีเทล คอร์ปอเรชั่น จำกัด (มหาชน)About Central Food Retail
Central Food Retail Company Limited (CFR) is the largest supermarket chain in Thailand operating since 1996, and is one of the business units under Central Group (CG). Currently, Central Food Retail Co., Ltd. Operates 205 supermarkets in six different formats: Tops,Tops Food Hall,Tops Fine Food and Tops CLUB. Besides the four supermarket formats, the company also operates Tops Wine Cellar. In 2015, the company’s joint venture with Japan’s No.1 health and beauty store led to the opening of four Matsumoto Kiyoshi stores.
Our mission is to be the best and most successful supermarket operator in Thailand. We are committed to providing our customers with the best services and the highest quality standards. The company seeks only the freshest of both local and international products sourced from the World’s best origin to be the No.1 in customer’s hearts. Products are guaranteed with awards such as Food Safety Excellence Award from The Ministry of Public Health and GAP certification from Ministry of Public Health. Additionally, the company is widely recognised across the continents. The Institute of Grocery Distribution (IGD), United Kingdom, recognised Tops Food Hall as one of Asia’s 5 Best Premium Stores to Learn From; and the Canadian Grocer listed Tops Food Hall at Central Chidlom as one of World’s 25 Grocery Stores to Visit Before You Die. Regarding product innovation, the company’s private label has won PLMA’s World Private Label International Salute to Excellence Award for two consecutive years from the Netherlands.
ที่อยู่306 Silom Road, Suriyawong, Bangrak, Bangkok 10500
ชื่อผู้ติดต่อK.Witchupong
โทรศัพท์0655107583
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