We are seeking a skilled and experienced L2 Desktop Support Specialist to join our growing team.
This role is ideal for someone who aspires to grow into a Level 3 position. The position requires a
deep understanding of complex desktop environments and the ability to provide advanced technical
support and at time be the first point of call.
Key Responsibilities:
• Provide expert desktop support and strategic infrastructure improvements for clients,
collaborate with vendors, L3 Support, and other teams to address complex issues
• Provide expert desktop support and strategic infrastructure improvements for clients
• Develop and maintain knowledge base documentation
• Adhere to service SLAs and escalation processes
• Participate in on-call rotation to support major incidents
• Mentor and other team members, sharing knowledge and experience
• Lead and manage escalations for critical issues, acting as Incident Manager when necessary
• Support Australian businesses
• Runing small successful projects.
Location and Work Arrangement:
• Based in Bangkok but will be in Australian EST GMT+10 Time zone
• Support clients across Australia
Additional Responsibilities:
• Collaborate with third-party vendors to resolve issues
• Extensive experience with Microsoft technologies required, Ubiquiti Management and 3CX
PBX
• FortiGate product experience preferred
• Excellent soft skills, including communication and client relationship management with
Australian-based Business
• Manage escalations for critical functionality-impacting issues
• Handle basic application configuration and user provisioning tasks
Why Join Us:
• Be part of our big dream to become the most respected and preferred ICT partner in
Australia
• We have been running for more the 19 +years
• We value tight teams with family values, you are not just a number.
• We are growing, there will be some adapting and we are after the best of the best.
• Opportunities for professional growth and development.
• Collaborative work environment that encourages knowledge sharing
If you are ready to take on this challenging role and grow with our expanding business, we
encourage you to apply. Join us in providing exceptional desktop support and contributing to our
company's success!