• Oversee the delivery of orders to customers on a daily basis. from various channels of each Marketplace such as Lazada, Shopee, Tiktok , and channels, etc.
• Plan and coordinate with the carrier to receive the goods on time within the day.
• Coordinate with departments to complete order fulfillment within a day within the time frame set by KPIs.
• Prepare a picklist document for the Picking Department to pick up the products.
• Supervise and coordinate with CS Admin when receiving complaints from customers.
• Supervise employees to perform their duties according to the work plan.