Client Support & sales executive

About Finest Future: Finest Future is a rapidly growing company dedicated to providing innovative educational and career solutions. We are passionate about pushing the boundaries of what’s possible and are committed to creating a supportive and inclusive environment for our employees.🚀Position Overview: The Customer Care and Sales Intern will play a crucial role in our customer care team while also supporting our sales function. This hybrid role involves managing customer inquiries, providing exceptional service, and assisting with sales activities. The position is based in Bangkok, Thailand, and involves both remote and in-office work

Key Responsibilities:

Customer Care (80%)

• Handle inbound and outbound customer calls, emails, and live chats promptly and professionally.
• Resolve customer inquiries and complaints efficiently, providing accurate information and solutions.
• Identify, research, and resolve customer issues using appropriate tools and resources.
• Escalate complex issues to the appropriate departments or supervisors when necessary.
• Maintain a comprehensive understanding of our products and services to provide detailed and accurate information to customers.
• Maintain the database of all customer interactions and transactions in the customer service management system.
• Build and maintain strong, positive relationships with customers, identifying opportunities to enhance customer experience and loyalty.
• Work closely with other team members and departments to ensure cohesive and efficient customer service operations.
• Participate in team meetings, training sessions, and ongoing professional development activities.
• Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction 

Sales (20%):

• Identify potential leads and opportunities through research and outreach.
• Convert leads into customers by providing compelling sales presentations and personalized follow-ups.
• Support in the preparation and delivery of sales presentations and proposals.
• Attend field events such as study fairs.
• Maintain and update customer databases and sales records.
• Coordinate sales activities, including scheduling meetings and follow-ups.
• Provide administrative support to the sales team as needed.
• Contribute to the development and execution of sales strategies.
• Participate in sales training and development programs.

• Bachelor’s degree preferred; university students or fresh graduates may also be considered.
• Strong communication skills in both Thai and English, both written and verbal.
• Excellent interpersonal skills and a customer-centric mindset.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with the Google environment.
• Self-motivated with a proactive approach to problem-solving.
• Ability to work both independently and collaboratively in a team environment.

• This position will be based in Bangkok.
• The position is hybrid, involving both work from home and in-office presence 2 to 4 times a month.
• A good internet connection is required for the home working setup.
• Standard 8-hour workdays, with occasional adjustments to align with Finland shifts.
• The Customer Care team members will work daily in collaboration with the Language, Education, Product, and Community teams.