-Oversee the maintenance and smooth operation of software, hardware, and network systems.
-Provide timely technical support to employees, resolving IT-related issues efficiently.
-Coordinate with both internal teams and external service providers to ensure optimal IT performance.
-Collaborate with overseas IT teams on daily operations, offering support for troubleshooting and system maintenance.
-Manage and monitor IT infrastructure, including networks, servers, and backup systems, ensuring system reliability and uptime.
-Implement and review data security protocols to safeguard IT systems from potential cyber threats.
-Conduct research and stay updated on emerging technologies to continuously improve the organization’s IT systems.
-Maintain a detailed inventory of IT assets and ensure their proper usage.
-Support the IT Manager in executing IT-related tasks, including planning, installation, and maintenance of IT systems.
-Lead and assign tasks to the IT team, ensuring timely progress and achieving department KPIs.
-Assist in the planning and execution of IT projects, including monitoring milestones and evaluating outcomes.