The Key Account Officer is assisting Key Account and Business Development to
setup of RFPs. Understand requirements of the RFP and make recommendations for structuring the
analysis including identification of data requirements and designing for proposal solution. With the Key Account and Customer Service Team, analyze responses and various scenarios to determine the best solution for customers and prepare business activities that will lead to solutions geared towards creating value for the customer. He/ She also manages the necessary reports related to account management.
Responsibilities:
• Anticipate value creating projects aligned with the company and customers strategic business
direction. Initiate value for the key account through business activities and cost savings.
• Translate customer vision and strategies to meaningful projects and value added activities. He/ She
shall be involved is the process of overseeing several related projects.
• Arrange the resources across projects, links between the projects, overall costs and the risks
of the project.
• Support planning and execution of requested or emergency process mandated/requested by
client.
• Participate in the investigation on matters affecting the client. Ensures all incidents related
reports are proceeded and consolidated (summarized) prior to submission superior manager. In case of any deviation affecting client, ensure appropriate action plans are set and implemented with results recorded.
• Prepare presentation materials and references for the business meetings.
• Maintain relationship with the client. Ensure client receives timely feedback on any concerns.
• Participate actively in the formulation of company strategic plans, annual budget and periodic
business reviews.
• Attend the regular departmental meetings to review processes, performance and issues.
• As appointed, communicate and support cross functional team to achieve set goals
consistently. Follow up the cross functional team project management plans including status seek solutions in case of any setbacks.
• Execute projects to reach the desired outcome. Ensure there are regular reviews and clear
accountability in place.
• Drive a smooth deployment, adoption and operations of supply chain solution
• Ensure all process agreements between the company and client are considered and
implemented properly.
• Development and maintain positive relationships with customers and ensure that service
offerings meet or exceed customers’ expectations
• Evaluate and recommend operational solutions that best address customer needs
• Perform other tasks assigned by superior from time to time.
• Implement new customers onboarding