Senior Executive, Customer Care
Maha Chemicals (Thailand) Co.,Ltd.Today
Full Time
3 - 5 Year
Bangkok (Bangkhuntien)
Bachelor's Degree or Higher
Negotiable
Order Management:
- Handle end-to-end order processing, including order entry, tracking, and ensuring timely delivery to customers.
- Coordinate with oversea/ex/internal teams (e.g., Agents, customer, sales Team, forwarder, logistics, warehouse) to meet Sales/customers’ requirements.
- Assists customers through the order process, ensuring a seamless experience
- Manages order tracking and fulfillment, coordinating with logistics as needed
Customer Support:
- Act as the primary point of contact for customers regarding order status, product inquiries, and delivery updates.
- Resolve customer complaints promptly and professionally to maintain high customer satisfaction.
- Regularly communicating product availability, order status updates, and shipping information to customers and maintaining robust relationships for retention
- Documentation & Compliance:
- Ensure all outbound procedures comply with local regulations.
- Maintain accurate records of orders, shipments, and customer interactions.
Continuous Improvement:
- Identify opportunities to streamline order processing and import-export workflows.
- Collaborate with relevant teams to implement improvements that enhance efficiency and customer satisfaction.
- Thorough understanding of laws, legal rules, court procedures, precedents, government regulations, political processes and agency rules.
- Complete other transactional tasks assigned by superiors
- Bachelor's degree or above
- Bachelor's degree from Foreign Trade University is a plus
- Graduates majoring in logistics management, international trade, and Business English are preferred.
- Priority is given to those with experience in tracking large customers, foreign trade, and freight forwarding.
- Strong communication skills are essential in this role, both written and verbal.
- Complex problem solving and the ability to use critical thinking skills are also required as well as the ability to listen actively and explain things concisely.
- Proficient in English, familiar with daily communication in foreign languages, and able to communicate fluently with foreign clients.
- Have a spirit of teamwork and mutual assistance, and be able to closely cooperate and collaborate with relevant departments.
- Hard-working, careful, strong sense of responsibility, positive and upright attitude.
- Provident Fund
- Staff training and development
- Scholarship/ education allowance
- Fuel/transportation fees
- Marriage gift
- Vehicle depreciation allowance
- Telephone bill allowance
- Work from home
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Flexible working hours
- Ordination leave
- Annual trip or party
- Annual bonus
Maha Chemicals (Thailand) Co.,Ltd.MahaChem is today one of the foremost brand name in the Chemicals Distribution Industry with an innovative value proposition… a wide - ranging chemicals solutions provider with a deep understanding of customers’ needs across Asia.
Location199 Bangkuntien-Chaytala Rd.,Samae-Dum, Bangkuntien, Bangkok 10150
Contact person-
Telephone0-2415-3437 Fax 0-2415-3462
Website
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