Senior Executive, Customer Care (Import & Export)

Maha Chemicals (Thailand) Co.,Ltd.

Urgently Required!

10/04/2025•

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Basic Requirements

Full Time

3 - 5 Year

Bangkok (Bangkhuntien)

Bachelor's Degree or Higher

Negotiable

Responsibilities

Order Management:

Handle end-to-end order processing, including order entry, tracking, and ensuring timely delivery to customers.
Coordinate with oversea/ex/internal teams (e.g., Agents, customer, sales Team, forwarder, logistics, warehouse) to meet Sales/customers’ requirements.
Assists customers through the order process, ensuring a seamless experience
Manages order tracking and fulfillment, coordinating with logistics as needed

Customer Support:

Act as the primary point of contact for customers regarding order status, product inquiries, and delivery updates.
Resolve customer complaints promptly and professionally to maintain high customer satisfaction.
Regularly communicating product availability, order status updates, and shipping information to customers and maintaining robust relationships for retention
Documentation & Compliance:
Ensure all outbound procedures comply with local regulations.
Maintain accurate records of orders, shipments, and customer interactions.

Continuous Improvement:

Identify opportunities to streamline order processing and import-export workflows.
Collaborate with relevant teams to implement improvements that enhance efficiency and customer satisfaction.
Thorough understanding of laws, legal rules, court procedures, precedents, government regulations, political processes and agency rules.
Complete other transactional tasks assigned by superiors

Requirements

Bachelor's degree or above
Bachelor's degree from Foreign Trade University is a plus
Age < 35 years old
Graduates majoring in logistics management, international trade, and Business English are preferred.
Priority is given to those with experience in tracking large customers, foreign trade, and freight forwarding.
Strong communication skills are essential in this role, both written and verbal.
Complex problem solving and the ability to use critical thinking skills are also required as well as the ability to listen actively and explain things concisely.
Proficient in English, familiar with daily communication in foreign languages, and able to communicate fluently with foreign clients.
Have a spirit of teamwork and mutual assistance, and be able to closely cooperate and collaborate with relevant departments.
Hard-working, careful, strong sense of responsibility, positive and upright attitude.

Welfare and Benefits

Provident Fund
Staff training and development
Scholarship/ education allowance
Fuel/transportation fees
Marriage gift
Vehicle depreciation allowance
Telephone bill allowance
Work from home
5-day work week
Social security
Health insurance
Accident Insurance
Flexible working hours
Ordination leave
Annual trip or party
Annual bonus

Maha Chemicals (Thailand) Co.,Ltd.

About Company

MahaChem is today one of the foremost brand name in the Chemicals Distribution Industry with an innovative value proposition… a wide - ranging chemicals solutions provider with a deep understanding of customers’ needs across Asia.