Sales Support Associate - Hybrid
Genpact Consulting Services (Thailand) Co., Ltd.Yesterday
Full Time
0 - 5 Year
Bangkok (Vadhana)
Bachelor's Degree
Negotiable
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Sales Support!
In this role, you will be responsible to manage tasks of Sales Support and execute processes related to Order entry and management, Order fulfillment, Contract management, Master data management, Territory manager support and Reporting and Analysis.
Responsibilities:
• Responsible for data preparation of KPI/ SLA and reporting of KPI/ SLA
• Build a relation with clients and sales representatives and become a point of contact for Customer/ Sales inquiries.
• Coordinate (phone/ emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the quotation and customer contract.
• Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms.
• Ensure resolution to customer requests for any queries on Quotations/Purchase Orders/ Contracts corrections.
• Archival of the right set of documents for audit and compliance purposes
• Daily monitor the assigned tasks and exceptions validations
• Manage any issues, look for solutions along with all the parties involved.
• Work with local markets to gather rights details or resolutions and manage escalations, problems, delays, inconsistencies, etc.
• Propose resolution for streamlining activities and take part in projects to implement these ideas.
• Manage the End-to-End Quotation Process: Serve as the central point of contact for the sales team, responsible for accurately entering quotations into the system as per company guidelines and SLAs, verifying the completeness and accuracy of all supporting documents and materials, and providing guidance and support to the sales team on quotation-related inquiries.
• Documentation: Prepare and handle sales contracts, proposals, and agreements.
• Customer Interaction: Handle customer inquiries and provide product information
• Team Collaboration
• Performance Tracking
• BG Redemption
• Response & verify on the updated SOP
• Ensuring customer satisfaction
Qualifications we seek in you!
• Bachelor's degree
• Excellent communication skills (English & Thai) – written and oral
• Able to work under pressure
• Shows a desire to continuously learn and develop
• High level of computer literacy including Microsoft 365 application, SFDC and ERP/CRM (SAP preferred)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, gender, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
- Staff training and development
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Performance/results-based bonus
Genpact Consulting Services (Thailand) Co., Ltd.Genpact (NYSE: G) is a global professional services firm that makes business transformation real. Led by our purpose -- the relentless pursuit of a world that works better for people -- we drive digital-led innovation and digitally enabled intelligent operations for our clients. Guided by our experience reinventing and running thousands of processes for hundreds of clients, many of them Global Fortune 500 companies, we drive real-world transformation at scale. We think with design, dream in digital, and solve problems with data and analytics. Combining our expertise in end-to-end operations and our AI-based platform, Genpact Cora, we focus on the details – all 100,000+ of us. From New York to New Delhi, and more than 30 countries in between, we connect every dot, reimagine every process, and reinvent the ways companies work. We know that reimagining each step from start to finish creates better business outcomes. Whatever it is, we’ll be there with you – accelerating digital transformation to create bold, lasting results – because transformation happens here.Genpact began in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company. Since December 31, 2005, we have expanded from 19,000+ employees and annual revenues of $491.90 million to 100,000+ employees and annual revenues of $4.0 billion as of December 31, 2021.
LocationInterchange 21 Tower, 33rd Floor, Sukhumvit Road (Asoke), North Klongtoey, Wattana, Bangkok 10110
Contact personRuenwong
Telephone0-2660-3742 (direct HR office’s No.) or 080-555-1560 (my mobile No.)
Website
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