Operations Executive - Logistics/Freight-Forwarding

Operations Executive is a newly created and exciting opportunity that comes with responsibilities in supporting to Provide “best in class” customer experience to our Cargoes Logistics customers on all product & service offerings.

Key Accountabilities:

• Handle import/ export shipments and related activities (Bookings, BLs, DO, Invoicing, AMS/ ISF/ ACI, E-MNF, Pre-alert to ensure correct and fully documents, limited loss maximum as per process & customer SOP.
• Co-work for C/O, Customs Declaration Sheet, trucking with vendors
• Be the liaison between with sales dept, & operation to deploy and handle the shipment for new assigned customers.
• Problem Resolution – ensure issues are tackled immediately and escalate to Operation Manager / Sales Manager when there are potential costs impact and service issues.
• Tracking of shipments and providing status reports, communicating all shipment delays and issues to clients and/or overseas offices.
• Coordinate with vendors, carriers, customs brokerages, trucking and internal teams for ensuring a world class customer experience and service delivery as per our commitment.
• Maintain proactive customer communication (bad news first); keep them updated on the status and measures being taken from our end to fix the issue.

• Experience (1-2 yrs.) in a customer facing role in international supply chain management, freight forwarding, logistics.
• Strong customer service mindset with ability to connect with customers and go an extra mile in resolving their issues / concerns.
• Well versed with shipping (EXIM) processes and related services in international logistics business.
• Ability to multitask and adapt to changes in work environment.
• High quality written and verbal communication skills.
• Ability to learn and use IT systems (MS Office and other base applications).
• Independent and self-starter with strong adherence to process guidelines and procedures.

• 5-day work week