Customer Support Specialist
JacksonGrantAviation/Airlines, Electronic, Trading/Import/Export, Production/Manufacturing
Today
Full Time
5 - 8 Year
Samutprakarn
Bachelor's Degree
40,000 - 50,000 baht/month
Customer Support:
- Coordinate all tasks related to export shipments, ensuring timely fulfilment according to customer terms
- Provide advance shipment information to customers or sales managers at least one week before production
- Manage shipping notices, bills of lading, invoices, orders, and other records to determine shipping priorities, work assignments, and methods to meet schedules
- Respond promptly and accurately to customer enquiries via phone, email, or company platforms
- Resolve product or service issues by clarifying complaints, determining causes, and providing solutions
- Update customer records in the database
Sales Invoicing & Admin Support:
- Prepare and issue accurate sales invoices
- Collaborate with sales and finance to resolve invoice discrepancies
- Assist in monthly closing by ensuring accurate record-keeping
- Provide management with reports on billing activities and collections
- Maintain the customer database, ensuring accuracy and up-to-date information
- Assist the finance department with various administrative tasks, including data entry and expense processing
- Contribute to team objectives by fulfilling related tasks as required
- Bachelor’s degree in business administration, logistics, or a related field
- 2-4 years of customer support experience, with a strong focus on resolving queries and ensuring customer satisfaction
- Familiarity with CRM systems, multitasking, and time management
- High accuracy and attention to detail, particularly in invoicing
- Strong communication skills in Thai and English
- Basic understanding of Incoterms and sales invoicing principles
- Proficiency in MS Office 365, especially Excel
- Experience with ERP is advantageous
- Provident Fund
- Staff training and development
- 5-day work week
- Health insurance
- Annual bonus
JacksonGrantJacksonGrant established to address the needs of the growing number of companies looking for a customised and personal approach to recruitment. The experienced Management Team of JacksonGrant bring with them collectively many years of local and regional recruitment know-how gained in the local Thailand market and in SEA.
JacksonGrant offers recruitment services in the following sectors; Heavy Industry, Light Industry, Life Sciences and Services. The core of the business caters to mid range level professionals to senior and executive management appointments.
JacksonGrant offers recruitment services in the following sectors; Heavy Industry, Light Industry, Life Sciences and Services. The core of the business caters to mid range level professionals to senior and executive management appointments.
Location142 Two Pacific Place, 18th Floor, Unit1805, Sukhumvit Road, Klongtoey, Klongtoey Bangkok 10110
Contact personJacksonGrant Recruitment Team
Telephone0-2653-3998 Fax 0-2650-9014
Website
