Call Center Agent (English, Thai Skill)

• Answer customer calls with accurately, efficiently and professionally by following call center processes (English and Thai language)
• Maintain and update the necessary information for customer into related banking system with accurately
• Follow up on customer requests/issues or escalate to supervisors when needed according to department processes
• Perform sales activities to support business direction by providing and recommend the most suitable banking products and service to customer
• Fulfill other work assigned by supervisors or managers

• Thai nationality
• Bachelor's Degree in any fields
• At least 1 year of experience in Call Center, Customer Service, or related fields
• Able to work on shift schedule
• Knowledge of Financial and Banking business (if any)
• Computer literate in Microsoft Office - Word & Excel
• Customer service oriented

Personal Characteristics/ Attributes:

• Proactive, self-motivated and high responsibility 
• Able to work in a team environment
• Possess good service mind and patient
• Able to work under pressure

• Provident Fund
• Staff training and development
• 5-day work week
• Social security
• Health insurance
• Accident Insurance
• สิทธิการเบิกค่าทันตกรรม
• Employee's uniform
• Performance/results-based bonus
• Annual bonus