Garment Merchandise Manager [Support Customer]
Thai Garment Export Co., Ltd. (นนทบุรี)
- Ensure the CS team is following the Direct Deal Standard Operating Procedures (SOPs) and meeting performance standards as agreed with Sales, Merchandising & Marketing (SMM). Proactively seek feedback from SMM to help further develop the CS team’s capability.
- Clarifying and confirming product requirements for new style samples and communicating these to the Sample Room.
- Proactively communicating to the customer product design and/or materials recommendations based on feedback, alternatives, suggestions, concerns from Sample Room and/or Production.
- Providing on-demand status updates to customers during the production process.
- Responding to customer inquiries or feedback throughout the entire process from order confirmation through to post-sale end consumer feedback.
- Representing the customer by conducting random audits to monitor style and quality of fabric, sub-materials, samples and bulk garments and report problems identified to relevant departments.
- Working with Logistics to make shipping arrangements and keep customers informed of such arrangements to guarantee timely delivery.
- Ensure full utilization of fabrics in a timely manner to reduce the cost incurred by prolonged storage.
- Collaborate with Purchasing, Lab and Operations to explore more cost-effective material substitutes that satisfy customer requirements.
- Communicate with suppliers / Fabric Sourcing to arrange for replacements / claims based on feedback from Lab as needed.
- Other task by assigned
- Bachelor's degree in business administration, Textile Management, Supply Chain, or a related field.
- Minimum of 5-7 years of experience in customer service or merchandising within the garment OEM industry or related, with at least 2 years in a managerial role.
- Experience in working with international clients and knowledge of garment manufacturing processes, including sampling, production, and logistics is a plus.
- Knowledge of product development, materials sourcing, and the quality control process.
- Familiarity with industry-standard software for Customer Relationship Management (CRM), inventory, and production tracking.
- Excellent verbal and written communication skills in English; additional languages are an asset.
- Strong negotiation skills for handling issues related to materials, production timelines, and delivery.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and industry-specific software for CRM, supply chain, and production management.
- Familiarity with ERP systems is a plus.
- Fluent English communication only
- Provident Fund
- Staff training and development
- Overtime
- Social security
- Health insurance
- Accident Insurance
- Employee's uniform
- Annual trip or party
- Attendance bonus or other special compensation
- Annual bonus
- Annual bonus of 1 month(s)
Thai Garment Export Co., Ltd. (นนทบุรี)Thai Garment Export Co., Ltd. is the largest garment manufacturer in Thailand. We are a subsidiary of the TAL Group of companies headquartered in Hong Kong. TAL is the world leader in the production of innovative clothes that combine style, comfort and functionality. We specialize in the manufacture of quality men’s and women’s garments for the world’s leading brands. Currently we produce 1 out of 6 dress shirts sold in USA.
Thai Garment Export Co., Ltd. is the biggest production base for TAL and has been established in Thailand for more than 56 years. We employ about 10,000 employees in 6 factories within Thailand region. Please visit our new website for more information : www.talgroup.com
The TAL Group 5 Cores
• Honesty and integrity
• Equitable commitment to employees, society and shareholders
• Outstanding service and quality product at a competitive price
• Continuous innovation
• Rewarding career and management development
We are now looking forward to qualified persons to join us in the following position(s):
