Guest Experience & Retail Team Lead (Jurassic World: The Experience @Asiatique)
Asset World Corp Public Company LimitedEntertainment/Media, Retail/Wholesale, Travel, Sport/Recreation
Today
Full Time
8 - 15 Year
Bangkok (Bangkor-laem)
Bachelor's Degree or Higher
Negotiable
Be part of history in the making! For the first time in Thailand and the largest in the world, AWC is launching the groundbreaking “Jurassic World: The Experience” at Asiatique in mid-2025. Featuring state-of-the-art rides and lifelike animatronic dinosaurs, this world-class attraction will offer visitors an immersive Jurassic-era adventure. Join our team and play a key role in shaping Thailand’s future as a global hub for tourism and entertainment. Don’t miss the chance to be part of this exciting journey!
Role Description
As a Guest Experience & Retail Team Lead, you will oversee the daily operations of ticketing, admissions, and retail management. Your primary responsibilities include ensuring smooth and efficient ticketing processes, delivering outstanding customer service, managing retail operations, and leading a dynamic team to enhance the visitor experience.
Key Responsibilities
Ticketing & Admissions Management
- Work closely with the ticketing vendor to manage systems, ensuring accurate and efficient processing of ticket sales and admissions.
- Oversee the daily operation of ticketing and entry points to maintain a seamless visitor experience.
- Implement security measures to prevent fraud and ensure compliance with relevant regulations.
- Address and resolve customer inquiries and concerns related to ticketing and admissions.
Retail Operations & Sales
- Manage the gift store and photo booth operations, ensuring smooth sales processes and top-tier customer service.
- Train and supervise retail staff, ensuring they maintain high standards in customer engagement and sales techniques.
- Oversee inventory management, stock replenishment, and product presentation to maximize sales opportunities.
- Monitor and manage POS systems, troubleshoot technical issues, and execute corporate-directed price changes and markdowns.
Team Leadership & Customer Experience
- Recruit, train, schedule, and supervise both ticketing and retail staff, fostering a positive and motivated team environment.
- Monitor staff performance, provide coaching, and ensure compliance with company policies and customer service standards.
- Enhance visitor experience by continuously evaluating and improving service processes based on customer feedback.
Reporting & Operations Oversight
- Prepare daily and weekly reports on ticket sales, admissions, and retail performance for Head Office.
- Maintain operational efficiency by ensuring all front-of-house and back-of-house activities run smoothly.
- Coordinate with the retail management team for payroll oversight and staff scheduling.
- Bachelor’s degree in Business Administration, Hospitality, Retail Management, or a related field.
- Minimum 5 years of experience in customer service, ticketing, or retail operations, with at least 3 years in a leadership role.
- Proficiency in ticketing/admissions and POS systems, with basic IT troubleshooting skills.
- Strong leadership, team management, and customer service skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to work a flexible schedule, including weekends and evenings.
- Physical ability to lift/push/pull up to 15 kg and work in a fast-paced environment.
Why Join Us?
- Be part of a world-class attraction and a groundbreaking entertainment experience in Thailand.
- Lead a dynamic and passionate team in an exciting and fast-growing industry.
- Enjoy opportunities for professional growth and career development.
- Work in a vibrant, high-energy environment at one of Bangkok’s most iconic destinations.
Ready to embark on this adventure? Apply now and be part of the Jurassic World experience!
- Life insurance
- Medical insurance
- car park
- Provident Fund
- ประกันชีวิต
- Social security
- Health insurance
- Accident Insurance
- Performance/results-based bonus
Asset World Corp Public Company LimitedAsset World Corporationis a member of TCC Group, one of Thailand’s most prominent conglomerates. The core focus of Asset World Corporation is on real estate development and investment involving a growing and diverse portfolio of hospitality, lifestyle destinations and commercial workspaces. A constantly growing leader in various aspects of the real estate industry, AWC continues to grow and expand with a diverse array of completed and in-the-works projects focused on high-potential areas with strategic advantages and solid foundations. This formula, encapsulated in the simple slogan, “Building a Better Future”, facilitates the promotion of projects that flourish with the country and improve the quality of life throughout Thailand.
Location54th FL. Empire Tower, 1 South Sathorn Rd. Yannawa, Sathorn, Bangkok 10120
Contact person-
Telephone0-2180-9999,081 823 1200
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