Customer Service
Global-Findings.com (Thailand) Ltd17/11/2024
Full Time
1 - 20 Year
Bangkok
Bachelor's Degree or Higher
20,000 - 40,000 baht/month
a. Sales Development:
i. Expand our client base by identifying and targeting potential clients in the jewelry manufacturing industry.
ii. Expand the product base with our existing customers by collecting customer information, analyzing needs, and recommending potential products or services.
iii. Develop and maintain a robust sales pipeline to achieve sales targets.
iv. Conduct market research to stay informed about industry trends, competitor activities, and potential opportunities.
v. Identify and assess customers’ needs to achieve satisfaction and exceed clients’ expectations.
vi. Inform customer of deals, promotions and special services provided by the company.
vii. Work with sales and marketing supervisor to ensure proper customer service is being delivered.
b. Client relationship management:
i. Build strong, long-lasting relationships with existing and prospective clients.
ii. Understand client needs and provide product recommendations based on their requirements.
iii. Ensure customer satisfaction through effective communication and timely resolution of issues.
iv.
c. Customer care:
i. Receive and process customer orders and requests.
ii. Collaborate with stock and R&D teams to ensure timely and accurate order fulfillment.
iii. Follow up with clients on their requests and purchase orders (POs) to ensure a smooth and satisfactory experience.
iv. Give our customers the support, advice and explanation needed.
v. Ensure excellent service standards and maintain high customer satisfaction.
vi. Improve customer satisfaction by solving all the client issues and asking management for support when help is needed (non-routine jobs).
vii. Have all the client’s information updated and the client updated with all the right information about newly developed and researched products conducted by the R&D team.
viii. Provide book/records of the problems with their technical names and the related solutions to make case studies so we can use similar solutions to similar problems.
ix. Advise on company information and the T&CoS, answer questions related to service and product.
x. Follow up changes in policies and make sure that the clients has the right understanding.
xi. Assist customers when visiting our office.
d. Sales data reporting and retention:
i. Open and maintain customer accounts by recording account information.
ii. Prepare product or service reports by collecting and analyzing customer information.
iii. Recommend potential products or services to management by collecting and analyzing customer needs and requests.
iv. Prepare report for management and perform periodic market survey for benchmarking.
v. Keep all customer communication records filed properly.
vi. Update Sales Figures daily.
vii. Help management in writing, setting up, amend, update, and improve the S&M section procedures.
Male or female
25 years and up
Bachelor’s degree in business, marketing, or a related field.
Proven experience in sales and marketing roles, preferably in the jewelry or fashion industry (minimum 2 years’ experience in the same position).
Fluent in professional English for business, both written and spoken.
Excellent knowledge of MS Office, especially MS Outlook and MS Excel.
Knowledge of the local jewelry manufacturing market in Bangkok is a plus.
- Overtime
- 5-day work week
- Health insurance
- Performance/results-based bonus
- Annual bonus
Global-Findings.com (Thailand) LtdGLOBAL-FINDINGS.COM GROUP LTD., as the name implies, is a group of manufacturers of high-quality precious metal findings, beads and chains supported by a metal bank in order to assure the daily cheapest market price of the metal and its clean origins. With a “Just-in-Time” delivery policy and with our three distribution offices carrying a large amount of inventory we aim to cover most of the needs of the jewelry manufacturers in South East Asia, especially the brand names that nowadays consist the core of our clientele.
Our founder, Mr. Simone Callai, brings over 40 years of experience as a jewelry stylist, manufacturing consultant and distributor to the GLOBAL-FINDINGS.COM GROUP LTD. The GLOBAL-FINDINGS.COM GROUP LTD. concept has come from our client’s need to find a single supplier that offers a very wide range of products at an affordable price with very short lead times.
Our founder, Mr. Simone Callai, brings over 40 years of experience as a jewelry stylist, manufacturing consultant and distributor to the GLOBAL-FINDINGS.COM GROUP LTD. The GLOBAL-FINDINGS.COM GROUP LTD. concept has come from our client’s need to find a single supplier that offers a very wide range of products at an affordable price with very short lead times.
Location919/584, 46th Floor, Jewelry Trade Center, Silom Road, Silom, Bangrak, Bangkok 10500
Contact person-
Telephone0-2630-0630 Fax 0-2630-0990
