Telephone Operator

LOCATION: Bangkok

SALARY: Starting from TH฿ 302,312 per annum

WORK HOURS: 40 hours per week

CLOSING DATE: October 17, 2024

The Telephone Switchboard Operations Center operates continuously, 24 hours a day, 365 days a year. The Telephone Operator’s main concern is with the processing and handling of diplomatic, official, and emergency telecommunications. It is the responsibility of the Telephone Switchboard Operations Center’s operators to provide administrative services as needed, and to serve as the primary point of contact for all internal/external embassy related business and emergencies.

(1) Education: Completion of college studies (At least two years of full time, post-secondary study at college or university) is required.

(2) Experience: A minimum of one year’s experience in telephone switchboard operations is required.

(3) Language: (This may be tested)

• Good working knowledge (Reading/Writing/Speaking) of Thai is required.

• Good working knowledge (Reading/Writing/Speaking) of English is required. You can submit a copy of valid TOEIC score (Listening and Reading Section) of at least 600, or pass the English Placement Test (EPT) that is conducted by the Human Resources Office.

(4) Skills:

• Must be able to provide high level of customer service despite a high pressure environment.

• Must be able to maintain and update databases/documents via different computer technologies.

• Must be able to assist and interpret written and oral communications of Thai and English callers

• Must be able to provide emergency instructions and guidance for callers; and must be available to work on a rotational basis.

• A keen aptitude to work independently, with impeccable integrity, strong initiative, good judgment and to maintain confidentiality is required.

• Attention to detail, tact, discretion, good judgment, respect for diversity, patience, empathy is required.

Please follow the checklists and submission guidelines, posted on the official website carefully. You have to create an online account on the U.S. Embassy, Bangkok website to apply for jobs (https://th.usembassy.gov/embassy-consulate/jobs/job-vacancies/). Failure to follow the instructions will invalidate your application.