Customer Service Advisor, Frontline (1 year contract)

DHL Express International (Thailand) Ltd.

16/11/2024

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Basic Requirements

Contract/Temp

0 - 2 Year

Bangkok (Pathumwan)

Bachelor's Degree or Higher

Negotiable

Responsibilities

Overall Role Purpose

Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes.

Key Accountabilities

Accept and register bookings for DHL services.
Offer alternatives to customers and potentially turn information calls into sales leads.
Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. SI: Shipment insurance, TDD: Time Definite Delivery, EXT: Extended Liability etc.)
Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.
Liaise with other departments and Operations on quick and efficient resolution of customer issues and queries.

Requirements

Qualifications

Bachelor Degree in Business Administration, Business English or related field.
Good command of English
Telephone and Communication skills
Willing to work in shift
Experienced in Call Center would be an advantaged

DHL Express International (Thailand) Ltd.

About Company

Join the Winning Team of DHL Thailand, you will get;

More Team Player---------- Cross Functional

Good Environment----------New Office

More Career Growth----------Local & Regional

Good Benefit----------Pay for performance

DHL is the global market leader of the international express and logistics industry, specialising in providing innovative and customised solutions from a single source.

DHL offers expertise in express, air and ocean freight, overland transport and logistics solutions, combined with worldwide coverage and an in-depth understanding of local markets, DHL's international network links more than 220 countries and territories worldwide. More than 300,000 employees are dedicated to providing fast and reliable services that exceed customers' expectations.

In 2013, DHL Express International (Thailand) Ltd. won “Aon Hewitt Best Employers 2013 Thailand Awards”.

DHL is 100% owned by Deutsche Post.