Network Operation Center Representative
Pacific Internet (Thailand) LimitedI.T. - Software/Telecommunication, I.T. - Hardware, I.T. - Internet
03/01/2025
Full Time
1 - 5 Year
Bangkok and its Vicinity
Bachelor's Degree
Depend on qualifications and experience
- Deliver service and support internet connection problems to Thai and foreign customers via telephone, Email or internet software.
- Diagnose and resolve hardware and software issues involving internet connectivity such as Routers, Firewall, Lease line, DNS, Email and more.
- Basic configure internet routers such as Cisco and Huawei to meet customer requirements.
- Determine solutions to a customer’s internet problems by resolving issues effectively, representatives contribute to customer loyalty and retention.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Monitor 24/7 environments for system alerts and respond according to procedure.
- Notify customer and third-party service providers to remediate and resolve customer issues.
- Follow up pending cases and make scheduled call back to customers where necessary.
- Vocational Diploma, Bachelor’s degree or higher in Computer Science, Telecom or other related fields.
- Basic knowledge of relevant internet connection, internet protocol, internet hardware and internet software.
- Ability to speak and write English clearly and accurately.
- Ability to basic configure internet routers.
- Ability to work a rotating shift over day/night, public holidays and weekends.
- Strong customer communication skills with the ability to communicate Thai and English clearly.
- Ability to work under pressure, opposition and stress.
- Dental insurance
- Life insurance
- Provident Fund
- Overtime
- Work from home
- Health insurance
- Accident Insurance
Pacific Internet (Thailand) LimitedPacific Internet is one of Asia's iconic ICT brands, founded in 1991. As the first ISP in Singapore, we have continually evolved to offer a comprehensive suite of solutions, including Internet Connectivity, Voice and Collaboration, Cloud and Data centres, Cybersecurity solutions, and Managed Services. By collaborating with our technology partners, we deliver a robust portfolio designed to connect and protect businesses in the digital world.
Headquartered in Singapore, we also have offices in Malaysia, Thailand, Indonesia, and the Philippines. This strong regional presence enables us to serve as a reliable ICT partner for businesses navigating their digital transformation. Leveraging our rich history and track record, we are well-positioned to drive Asia’s next generation of cloud and disruptive technologies, transforming the ICT landscape.
Location140 อาคาร วัน แปซิฟิค เพลส ห้องเลขที่ 1008 ชั้นที่ 10 ถนน สุขุมวิท แขวง คลองเตย เขต คลองเตย กรุงเทพมหานคร 10110
Contact personHuman Resources Department
Telephone0-2687-2621
Website-
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