1. Resolving IT support requests from employees
2. Answering employee questions regarding computer systems
3. Gathering and analyzing data to diagnose problems with computer systems
4. Changing configurations, settings and permissions to fix computer issues
5. Install OS, program according to the company standards
6. Installing new software and hardware drivers and updating existing ones as needed
7. Updating employees on the status of their service requests
8. Logging all service requests and updating tickets as needed
9. Create purchase requisition regarding to the IT equipment, accessories, etc.
10. Setup printer, scanner, IT equipment according to the business needed.