Service Manager
VST ECS (Thailand) Co., LtdI.T. - Software/Telecommunication, Electronic, Retail/Wholesale, Transportation/Logistic, Trading/Import/Export, I.T. - Hardware, I.T. - Internet, Business Service
12/11/2024
Full Time
5 - 10 Year
Bangkok (Ladprao, Bangkapi, Wangthonglang)
Bachelor's Degree
Negotiable
- Manage customer service operation team and build service support of A3 Printing / Copier
- Enhancing the operational efficiency of the branch service department to deliver superior customer experiences.
- Contribute to formulating and implementing business to drive revenue growth for service business of A3 Printing.
- Participate in formulating service management guidelines.
- Contribute to the planning execution and management of suppliers.
- Collaborating with other departments to resolve operational issues, ensuring optimal service delivery.
- Enhancing the operational efficiency of the branch service department to deliver superior customer experiences.
- Contribute to formulating and implementing business to drive revenue growth for service business of A3 Printing.
- Participate in formulating service management guidelines.
- Contribute to the planning execution and management of suppliers.
- Collaborating with other departments to resolve operational issues, ensuring optimal service delivery.
- Bachelor’s degree in Business Administration or Engineering or related field.
- Over 5 years of experience in or related after-sales operations for Printing & Copier Business
- At least 5-10 years of experience in team management for Service in Technical of Printing Business
- General knowledge of technical services and soft services.
- Able to manage service centers and manpower plans very well.
- Attention to detail, excellent organizational skills and Problem-solving skills.
- Computer literacy, with excellent oral and written communication and presentation skills.
- Good Communication in Thai and English
- Provident Fund
- Staff training and development
- Fuel/transportation fees
- Telephone bill allowance
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Funeral payment support
- Annual bonus
VST ECS (Thailand) Co., LtdVST ECS (Thailand) Co., Ltd. was established in Thailand in 1988. The company started its business as a distributor representing products from leading IT principals such as Microsoft, Hewlett-Packard and Seagate.
In 1998, the company introduced its B2B online system to facilitate it customers to search for product information and conduct business transactions online. VST ECS has established the first subsidiary in Myanmar named ‘ECS Value Myanmar Services Co., Ltd.’ since April, 2014 and in Cambodia named “ECS Value (Cambodia) Co., Ltd.” since May, 2015 to focus on IT enterprise business
In 2001, the company has reorganized to be a Value Added Distribution Company and categorized the products offering into two businesses:
1) Distribution: providing a range of ICT products comprising of desktop PC, notebook, printer, LCD, smartphone, tablet and etc.
2) Enterprise Solutions: design, install and implement e-enabling infrastructures for companies interested in e-commerce utilizing a range of enterprise servers, workgroup servers, operating systems, e-commerce application software, system management tools and ICT security products from our ICT principals.
Location275 Soi Lat Phrao101 (Wat Bung Thonglang) Khlong Chao Khun Sing, Wang Thonglang Bangkok 10310
Contact personHuman Resources Department
Telephone0-2032-9999 Fax 0-2032-9989
Website
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