Are you looking for an opportunity in a global company with a footprint across Asia? Do you want to be a part of a collaborative and creative team? Interested in taking your career to the next level?

Crawford & Company is seeking a Desktop Support Analyst to be based in our Thailand office.

What to look forward to

The successful candidate will provide ICT support including break-fix, desk-side support, new system installation, move/add/change, and asset tracking activities, and ensure operational standards are adhered to while providing outstanding customer service to Crawford employees.

Your Responsibilities

Provide Level 1/2 IT Service Desk support and advanced technical support for infrastructure and support technologies.
Respond to incoming calls and emails, ensuring timely and effective resolution of issues.
On-boarding and off-boarding users, including configuration, installation, and maintenance of desktop and application systems.
Support iPhone (iOS) devices and provide user training for company programs and applications.
Experience in ticketing tools with ITIL processes and follow prescribed processes for governance models such as SOX and data security compliance.
Basic troubleshooting for computer and software issues and escalate problems beyond the level of expertise to a manager or more experienced technical staff.
Build strong working relationships with other IT teams and provide status reporting to management.
Identify and resolve technical problems and issues and recommend improvements to existing methods or propose new ones.
Vendor management relating to IT assets and equipment, and management of IT assets and the company’s Claims Management System (CMS).
Deliver quality and timely results while meeting or exceeding service level agreements (SLA) and impart necessary technical knowledge and skills to other technicians.
Uphold Crawford’s ethics, values, and standards