The Assistant Restaurant Manager supports the Restaurant Manager in overseeing the daily operations of the restaurant. This role involves managing staff, ensuring high levels of customer service, maintaining quality standards, and assisting in financial management. The Assistant Restaurant Manager will help ensure the restaurant runs smoothly and efficiently, providing a memorable dining experience for guests.
Key Responsibilities:
Staff Management
- Assist in hiring, training, and supervising front-of-house staff, including hosts/hostesses, servers, and supervisors.
- Help create and manage staff schedules to ensure adequate coverage.
- Conduct regular performance evaluations and provide feedback to staff.
- Foster a positive and professional work environment.
Customer Service
- Ensure a high level of customer satisfaction by maintaining quality service standards.
- Address and resolve customer complaints and issues promptly.
- Monitor customer feedback and implement improvements based on feedback.
Operations Management
- Assist in overseeing the day-to-day operations of the restaurant, ensuring smooth and efficient service.
- Coordinate with the kitchen staff to ensure timely and accurate food delivery.
- Maintain a clean and organized dining area and ensure compliance with health and safety regulations.
Financial Management
- Assist in monitoring and managing the restaurant’s financial performance, including budgets, sales targets, and cost control.
- Analyze financial reports and identify areas for improvement.
- Implement strategies to increase sales and profitability.
Inventory and Supply Management
- Monitor inventory levels and order supplies as needed.
- Ensure proper storage and rotation of supplies.
- Conduct regular inventory checks and manage costs effectively.
Marketing and Promotion
- Help develop and implement marketing strategies to attract and retain customers.
- Coordinate with the marketing team to promote special events, offers, and new menu items.
- Manage the restaurant’s social media presence and online reputation.
Compliance
- Ensure compliance with all local health, safety, and licensing regulations.
- Maintain accurate records of operations, including sales, staff performance, and health inspections.
Training and Development
- Conduct regular training sessions for staff to maintain high service standards.
- Mentor and develop junior staff to prepare them for future roles.
Event Coordination
- Assist in planning and coordinating special events and private functions.
- Work with clients to ensure their needs and expectations are met.