Assistant, Customer Services
DKSH (Thailand) LimitedToday
Full Time
2 - 5 Year
Bangkok and its Vicinity
Bachelor's Degree or Higher
Negotiable
• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Adhere to order processing policies and practices in performing daily tasks
• Process accurate and timely entry of customer orders in SAP. Follow-up open sales orders (reason of rejection) to ensure no open sales orders are left unattended in SAP
• Coordinate and recheck data/information in billing
• Coordinate and recheck any incomplete data and verify any information to prevent errors in order processing
• Collate data and conduct analysis on order processing performance to facilitate management decision-making
• Evaluate and explore opportunities to enhance operational efficiencies and customer experience
• Follow up on order status with distribution centers
• Establish and maintain good working relationships with clients/customers
• Demonstrate basic knowledge in customer service principles and practices
• Proven SAP knowledge
• Proven experience in call center/customer service environments
• Proven ability to multi-task and prioritize workload
• Demonstrate high attention to detail, follow-through, and accuracy
• Demonstrate fluency in local language and ideally in English, both written and spoken
- Provident Fund
- Staff training and development
- 5-day work week
- Social security
- Health insurance
DKSH (Thailand) LimitedDKSH is the leading Market Expansion Services provider with a focus on Asia. As the term "Market Expansion Services" suggests, DKSH helps other companies and brands to grow their business in new or existing markets. Publicly listed on the SIX Swiss Exchange since March 2012, DKSH is a global company headquartered in Zurich. With 750 business locations in 35 countries – 720 of them in Asia – and 27,600 specialized staff, DKSH generated net sales of CHF 9.8 billion in 2014. In 2015, DKSH celebrates its 150th anniversary. With strong Swiss heritage, the company has a long tradition of doing business in and with Asia and is deeply rooted in communities and businesses across Asia Pacific.
Location2535 Sukhumvit Road, Phrakhanong, Bangchak, Bangkok 10260
Contact personHuman Resources Department
Telephone0-2790-4000
Website
