E-Commerce Customer Support
Bohemia Interactive Co., Ltd.Marketing
Today
Full Time
1 - 3 Year
Bangkok and its Vicinity
Bachelor's Degree or Higher
25,000 - 50,000 baht/month
Customer Support (Office-based):
• Provide first-level customer support through email and online support channels, handling inquiries related to orders, returns, payments, and product information.
• Assist customers with troubleshooting and finding solutions, ensuring timely and satisfactory resolutions.
• Coordinate with other teams to escalate complex issues while maintaining communication with the customer.
Order and Inventory Management:
• Assist in processing and managing orders across platforms like Shopify, Amazon, and Etsy.
• Monitor and help manage inventory levels to ensure product availability.
• Support with updating product listings, pricing, and descriptions as required.
Platform Maintenance and Support:
• Maintain and update e-commerce platforms, ensuring product pages, promotions, and banners are accurate and current.
• Collaborate with the e-commerce team to identify and resolve any technical or operational issues.
Customer Feedback & Insights:
• Gather and document customer feedback to help improve the overall e-commerce experience.
• Assist in creating FAQs and other support documentation.
• Monitor daily reviews and report negative ones to the appropriate team.
Support E-Commerce Promotions & Campaigns:
• Assist with executing e-commerce promotions and campaigns, ensuring proper setup and alignment across all platforms.
• Help prepare for sales events by ensuring accurate pricing, inventory, and promotional materials.
Administrative Support:
• Assist with administrative tasks such as preparing sales reports, processing refunds, and managing customer records.
• Maintain accurate and up-to-date customer interaction logs in the CRM system.
• Prior experience in customer support, e-commerce, or order management.
• Strong communication skills, both written and verbal.
• Familiarity with Shopify, Amazon, Etsy, or similar e-commerce platforms.
• Ability to multitask and handle customer inquiries efficiently.
• Detail-oriented with strong problem-solving skills.
• Experience with CRM systems and order management tools is a plus.
• English language proficiency
- Annual leave 6 days in 1st year, plus extra 2 days for each year in the company
- Friendly atmosphere in mid size international company
- Participation on great projects
- Possibility of professional growth
- Staff training and development
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Annual trip or party
- Performance/results-based bonus
- Annual bonus
Bohemia Interactive Co., Ltd.Pushing the aspects of simulation and freedom, Bohemia Interactive has built up a diverse portfolio of products, which includes the popular Arma® and Take On® series, DayZ®, and various other kinds of proprietary software. With its high-profile intellectual properties, multiple development teams across several locations, and its own motion capturing and sound recording studio, Bohemia Interactive has grown in 15 years to be a key player in the PC game entertainment industry.
Location378/80-81 Moo 12 Nongprue, Banglamung, Chonburi 20150
Contact personSirintra Thonganong
Telephone-
Website
