Customer Service Executive

Aramex (Thailand) Co., Ltd.

Transportation/Logistic

Today

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Basic Requirements

Full Time

1 - 2 Year

Samutprakarn

Bachelor's Degree

Negotiable

Responsibilities

Job Description

- Taking care of customer for any inquiries such as collection, delivery scheduling, customs regulation to meet customer expectations.

- Coordinate with overall outstanding with oversea to ensure the parcel will be delivered within committed transit time.

- Monitoring case in GCS, Live chat, and Service Desk.

- Solving the problem shipment during in transit such as clearance and delivery problems.

- Escalating to related sections to improve the service quality.

- Handling the return and claim processes, ensuring they are executed smoothly and in accordance with company policies.

Requirements

Qualifications

- Thai nationality, Male, Female, 24-30 years old

- Bachelor’s degree

- At least 1-2 years’ experience in shipping, customer service on freight forwarder business or shipping

- Sea or Air import and export experiences.

- Good command of English for documentary and email

- Have computer skill, well-organized on multiple tasks, hardworking and patience

- Have serviced mind, solutions person, and able to work under pressure.

- Good Attitude, positive interpersonal skill, well-organized and able to work as teamwork.

Welfare and Benefits

Dental Treatment
Life insurance
Vacation Leave 20 Days / Year
Provident Fund
Staff training and development
Overtime
Social security
Health insurance
Accident Insurance
Employee's uniform
Annual trip or party
Performance/results-based bonus

Company reviews about ‘Good Life Good Work Good Pay Good Community’

Employee reviews scoreFrom 1 Reviews

Good Life3.7

Good Work3.5

Good Pay3

Good Society2

Employee reviews

Human Resources<1 years, Current

3.5

Good Life3.3

Good Work3.5

Good Pay3

Good Society2

งานมีความท้าทาย มีเส้นทางให้เดิน มีโอกาสเติบโต ค่อนข้างเล็กอาจจะต้องทำหลายอย่างในคนเดียว

Good Life

Vacation Leave

Easy to take a leave at work

Supports the development of employees' quality of life

2/5

Supports the development of vision and personal lifestyle

4/5

Working hours per day

8

Good Work

Challenge

4/5

Opportunity to perform important tasks

3/5

Encourages professionalism

4/5

Standard management practice

3/5

Good Pay

Salary increase

5%

Bonus per year

1

Perks and benefits satisfaction

2/5

Pay level

Group of companies with slightly higher-than-average salaries

Good Society

Workplace community

2/5

Politics

High

Colleagues

2/5

Supervision by superiors

2/5

25/09/2023

Read all reviews ofAramex (Thailand) Co., Ltd.

Aramex (Thailand) Co., Ltd.

About Company

We are a new international logistics and transportation company in Thailand. Established in 1982 as an express operator, the company rapidly transformed itself into a global brand recognized for its customized services and innovative multi-product offering. Today our network encompasses more than 353 offices and employs over 12,300 people offering comprehensive logistics and transportation solutions to both retail and wholesale customers worldwide.

We are looking for a person who would like to challenge on this new company on the position;