1. Merchant Onboarding:
• Execute end-to-end onboarding processes for new merchants, including verifying merchant identities,
business credentials, and supporting documentation.
• Conduct thorough due diligence assessments to ensure compliance with KYC/KYM regulations and
internal policies.
• Collaborate with cross-functional teams to expedite the merchant approval process while maintaining
high standards of accuracy and integrity.
2. Merchant Ongoing Monitoring and Managing:
• Work closely with Product and Technology teams to enhance system capabilities and automation tools
for KYC/KYM processes.
• Collaborate with Customer Support teams to address merchant inquiries, escalations, and issues
related to KYC/KYM procedures.
• Monitor merchant accounts for suspicious behavior, anomalies, or non-compliant activities, and take
appropriate action by established protocols.
3. Compliance and Documentation:
• Stay abreast of relevant regulatory developments, industry trends, and best practices related to
KYC/KYM compliance.
• Develop and maintain internal databases and documentation to ensure all merchant-related
documentation, agreements, and records are accurate, up-to-date, and in compliance with regulatory
requirements.
• Assist in conducting internal audits and reviews to assess the effectiveness of KYC/KYM procedures and
identify areas for improvement.
• Assist the team on any other ad-hoc reviews/projects/audits both internal & external audit review.