Online Customer Support (Chat Administrative) Part-Time
Fashion e-Commerce Asia Co.,Ltd.Marketing, Retail/Wholesale, Government
Today
Part Time, Freelance
0 - 2 Year
Bangkok
Diploma of Vocational Education or higher
Depend on qualifications and experience
- Customer Support: Manage customer inquiries efficiently and professionally across all online platforms, including LINE Official Account (LOA), Facebook (FB), and Instagram (IG), from Saturday and Sunday or as required by the brand.
- Order Processing: Create and process orders via the Onitsuka Tiger website, ensuring order accuracy and timely delivery to customers.
- Order Tracking: Monitor the progress of customer orders, addressing any issues promptly to ensure customer satisfaction.
- Collaborate with Warehouse: Work closely with the warehouse team to facilitate the smooth handling of customer orders and ensure efficient delivery processes.
- Zendesk Management: Handle and respond to customer inquiries through the Zendesk platform, providing clear and prompt communication.
- CRM Reporting: Compile and prepare monthly Customer Relationship Management (CRM) reports to be presented during Monthly Meetings for Onitsuka Tiger.
- New graduated or Part-Time
- Excellent communication and interpersonal skills.
- Prior experience in customer service, e-commerce, or related fields is preferred.
- Familiarity with Zendesk and order management systems is a plus.
- Highly organized with strong attention to detail.
- Ability to multitask and adapt to a fast-paced work environment.
- Proficient in Microsoft Office and digital tools.
Work Schedule:
Saturday and Sunday , with flexibility for additional support as requested by the brand.
Fashion e-Commerce Asia Co.,Ltd.ประเภทกิจการ : จำหน่ายเครื่องนุ่งห่ม เสื้อผ้าสำเร็จรูป เครื่องแต่งกาย เครื่องประดับกาย และเครื่องสำอาง
Offline : Shop at Iconsiam , Central World, Mega Bangna, Central Ladprao, Fashion Island, Central Westgate, Terminal 2 ( Asok) , Central Pattaya, Terminal 21 ( Pattaya), Central Phuket
Online :Line@, Facebook , Instagram , Shopee , Lazada , Looksi etc.
Sell Product : American Holic , earth music&ecology , Maison de FLEUR , E hyphen , Green Parks , DOUBLE.B , Koh Gen Do , QUSSIO , RADCHAP , Branches , GLAZOS , LIP SERVICE
Offline : Shop at Iconsiam , Central World, Mega Bangna, Central Ladprao, Fashion Island, Central Westgate, Terminal 2 ( Asok) , Central Pattaya, Terminal 21 ( Pattaya), Central Phuket
Online :Line@, Facebook , Instagram , Shopee , Lazada , Looksi etc.
Sell Product : American Holic , earth music&ecology , Maison de FLEUR , E hyphen , Green Parks , DOUBLE.B , Koh Gen Do , QUSSIO , RADCHAP , Branches , GLAZOS , LIP SERVICE
LocationNo. 8, T-One Building, 19th Floor, Room No. 1 Sukhumvit 40 Alley, Sukhumvit Road, Phra Kanong, Khlong Toei, Bangkok 10110
Contact personKroekphon Pakirana
Telephone+66 96 256 6951
Website
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