Customer Solutions Advisor
Okkami Co., Ltd.I.T. - Software/Telecommunication, Hotel/Resort, I.T. - Hardware, I.T. - Internet
14/11/2024
Full Time
1 - 3 Year
Bangkok
Bachelor's Degree
Depend on qualifications and experience
- Deliver support to OKKAMI’s clients within a target SLA
- Gathering feedback from clients on how to make the system better.
- Interact with customers via email, phone, and live chat platforms to discuss their information.
- Help to log issues reported by customers in Company's event tracking system.
- Monitor customer performance and make recommendations to clients on how to increase statistics.
- Updating online help documentation based on resolved issues
- Performing content QA and product reviews
- Ability to work rotating shifts
- TOEIC score of 650 or above (Listening: 300, Reading: 350)
- Fluent English skills verbal and written
- Ability to understand and communicate effectively with both native and English as a second language speakers over the phone
- Good customer service mindset
- Comfortable with using computers and various different types of communication software
- Knowledge of Adobe Photoshop, Acrobat, Word, Excel, PowerPoint.
- Advantages: Previous customer support experience & advanced computer skills
Benefits:
• Work Monday-Friday 10:00 a.m.–6:00 p.m.
• Diligence allowance
• Lunch allowance
• Social security.
• Group insurance (accident, OPD, IPD, dental insurance, health checkup, vaccine flu).
• Provident fund.
• Vacation leave, annual holidays, or traditional holidays.
• Bonus based on company performance.
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Flexible working hours
- Performance/results-based bonus
Okkami Co., Ltd.OKKAMI was founded in 2016 to cater to travelers and enhance all aspects of their journey. We provide businesses in the hospitality industry with an IoT and guest engagement technology platform to better connect with customers, finalize transactions, and improve guest satisfaction. The platform also includes managed in-room devices in addition to downloadable apps for both iOS and Android.
As of today, OKKAMI provides our products and features to over 500 properties globally across North America, Europe, and Asia. Our solution includes over 60+ integrations with leading hospitality vendors allowing hassle free connection of 3rd party services. OKKAMI is the global leading all-in-one solution to integrate with hotel systems such as PMS, POS, lighting, door locks, loyalty programs, spa booking and more.
At OKKAMI we are always looking to hire talented people to join our ever-growing team of designers, engineers, and support staff.
The OKKAMI staff learn together and grow together as we encourage staff to cross train and learn additional skills. We understand that your growth means our growth and we do everything we can to encourage it.
Location35 Soi Sukhumvit 11 (Chaiyos), Klongtoey-Nua Wattana, Bangkok, 10110
Contact personPim
Telephone0-2462-6646
Website
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