Contact Center Supervisor / Call Center

• Monitor and respond to customer inquiries via Line Official in a timely manner.

• Provide accurate information about products/services, resolving customer issues effectively.

• Handle incoming calls, emails, and chat inquiries as part of the contact center team.

• Maintain a positive and professional demeanor in all interactions.

• Escalate complex issues to the appropriate departments as needed.

• Collaborate with team members to improve service quality and efficiency.

• Track and report on customer interactions and feedback.

• Stay updated on company products and promotions to provide informed responses.

• Assist in the development of FAQs and response templates for common inquiries.

• Bachelor’s degree in communication or arts; additional qualifications in customer service are a plus.

• Minimum 3 years’ Proven experience in customer service or chat support, preferably in a contact center environment.

• Excellent communication skills in both Thai and English

• Familiarity with Line messaging platform and its features.

• Strong problem-solving skills and ability to work under pressure.

• Ability to work flexible hours, including weekends and holidays.

Preferred Skills:

• Experience with CRM tools and chat management software.

• Ability to multitask and manage multiple communication channels simultaneously.

• A customer-centric mindset with a willingness to go the extra mile.

• Provident Fund
• Staff training and development
• Overtime
• Accommodation allowance (in other provinces)
• Fuel/transportation fees
• Marriage gift
• Recreational allowance
• Ordination gift
• Per diem
• Vehicle depreciation allowance
• Telephone bill allowance
• ซักผ้าฟรี
• Work from home
• 5-day work week
• Social security
• Health insurance
• Accident Insurance
• Ordination leave
• Employee's uniform
• Funeral payment support
• Annual trip or party
• Attendance bonus or other special compensation
• Performance/results-based bonus
• Annual bonus