Trainer QA Specialist
Roojai Co.,Ltd.Primary role to provide high quality training in all aspects of the Call Centre Operations to maximise: High Quality, Operation Efficiency, Customer satisfaction, Retention and Sales Conversion.
Job Duties
• Develop programme material as required and deliver training initiatives to meet business needs in the areas of Behavioural
Management, Systems Knowledge and Product Knowledge.
• Regularly review training material to ensure it remains current and aligned with business needs.
• Work closely with key stakeholders (including Service Experts and Customers) to keep abreast of all current policies and
procedures, and ensure any changes in current practices are incorporated into current training material
• Regularly listen in to calls to understand the Customer Experience and identify gaps
• Prepare, distribute and facilitate individual assessments to participants for training sessions and collect feedback to compile
results
• Continuously conduct training needs assessment to identify training gaps and arrange for relevant training
• Forecast training roadmap for work year and maintain training schedule for team members
• Conduct general training administration including; attendance records, assessment reports (Individual & Team)
• Actively participate in process improvement sessions, providing constructive feedback and suggestions.
• Do call evaluation to ensure quality of calls made and managed, information given is correct and accurate.
• Maintains knowledge of each team members’ talents and career objectives. Works with individuals to ensure that they are
provided with an opportunity to access available resources to reach their career objectives.
• Supports in-house training courses and on-the-job training for team members as needed.
• Identifies high potential team members and promotes their development and advancement
• To support & implement any ad-hoc business projects as instructed by Line Manager
• Perform other duties as assigned from time to time by Line Manager
• Must follow on ISMS compliance
- Annual leave 12Days Plus business leave 3 Days
- Bonus
- Dental insurance (สิทธิการเบิกค่าทันตกรรม)
- Life insurance (ประกันชีวิต)
- Provident Fund
- Staff training and development
- Marriage gift
- ตรวจสุขภาพประจำปี
- Work from home
- 5-day work week
- ท่องเที่ยวประจำปี
- Social security
- Health insurance
- ประกันสุขภาพสำหรับคู่สมรสและบุตร
- Accident Insurance
- ปรับเงินเดือนประจำปี
- Flexible working hours
- Ordination leave
- อบรมสัมนา
- Employee's uniform
- Funeral payment support
- Performance/results-based bonus
Roojai is a licensed insurance broker, specialized in online insurance. We operated as an MGA and we bring innovation to insurance, by using new technologies and improving processes, from product design to claims. We aim to give our customers the best possible insurance experience at an affordable price. Roojai was launched in 2016 to make insurance simple, affordable and reliable. We are looking for new team members for our growing team. If you have proactive and entrepreneurial mindset, and interested in working in a fast-paced, rewarding environment, join our family.
• An international team of over 200 people from 9 different nationalities
• A flat and open organization, rewarding results
• A culture based on customer service and execution excellency
• Flexible, family-friendly environment
For more information, visit our website: https://www.roojai.com