Application Support Engineer
2J Solution & Service Co., Ltd.I.T. - Software/Telecommunication, I.T. - Hardware, I.T. - Internet
Yesterday
Full Time
1 - 5 Year
Bangkok and its Vicinity
Bachelor's Degree
Negotiable
• To Clarify Application issues and investigations problem on system to ensure SLA (both internal and customer)
• To Support Change Management Control and procedure (both internal and customer)
• Database and Data Management on production
• 2nd tier Application Service & Support production systems both internal and customer site
• Resolve technical incidents, provide a resolution or workaround within the required SLA
• Troubleshoot and investigate the root cause of the incidents
• Coordinate with other technical teams (software development, service & infrastructure teams, and related teams) in troubleshooting and resolving issues to conclude root cause to avoid it happening again.
• Change management Control procedure on production both internal and customer site.
• Track and analyze trends in application support requests and generate statistical reports.
• Test software applications and systems.
• Create flowcharts, diagrams, manuals and other documentation.
• Assessing IT related needs and requirements on a frequent basis.
• Organizing support, associated troubleshooting
• Knowledge in IT Application Problem and Incident Management.
• Knowledge with systems and Network Infrastructure
• Knowledge in Database and data Management: MS-SQL. MySQL, PostgreSQL, etc.
• Knowledge in information service standards and practices including incident response and technology tool.
• Coordinate, oversee, analyze and maintain computer systems.
• Ability to document process and procedures related to systems operator, update user's manuals, and technical manuals as necessary
• IT Project Management
• Provide prove of concept of proposed solution
• To prepare and present product and solution
• On-going support Private and Public solution
• Graduate in Master/bachelor’s degree in computer science or IT related fields
• 1+ years in Application support, systems and Database management.
• 1+ years in IT application Problem/Incident Management
• Experience developing collaboratively within a SCRUM team with Agile delivery framework.
• Ability to analyze and think quickly and to resolve conflict
• Strong investigation and problem-solving skills with an ability to troubleshoot and identify root causes of software and infrastructure problems
• Experience SQL query for creating report support User
• Experience in Application Architecture, Database and/or Programming skill is a plus
• Able to work under pressure of incident’s investigation as ITIL and SLA
• Ability to communicate in English reading and writing
• Willing to work off-working hours when needed
- Travel allowance
- Overtime
- 5-day work week
- Social security
- Health insurance
- Performance/results-based bonus
Company reviews about ‘Good Life Good Work Good Pay Good Community’
2J Solution & Service Co., Ltd.2J Solution & Service Company Limited was established on September 3, 2013, with a strong focus on quality and innovative hosting solutions, computer renting and supply, and online / internet services, includes online system development, aftersales services, program development, website development, network services, database services. Also, we are an outsourcing company for recruiting, managing, and training.
Backed by outstanding customer support, we believe our success over the past decade is a reflection of our dedication to building trust with our customers and reliable online solutions that meet today’s demands and now under process to be ISO27001 and PCI Compliance.
Location390 ABC World Building Soi Ramkhamhaeng 30, Huamark Bangkapi, Bangkok 10240
Contact person-
Telephone0-2078-5599 Fax 0-2005-2220
Website
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