Customer Service Agent

Job Descriptions:

• Responds to live chats professionally and answer customers' enquiries
• Acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience.
• Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Support any other ad hoc or administrative duties as assigned related to customer service from time to time.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Minimum of 1-year experience in any customer service industry, preferable in a virtual environment. New graduate are welcome.
• Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
• Ability to multi-task, prioritize, and manage time effectively.
• Creative thinking and problem-solving skill.
• Agree to sign a confidentiality agreement to protect customer and company benefits.
• Equipped with a stable internet connection with a minimum speed of 10mbps speed as this is a work from home position.
• Able to work on 24/7 rotating shifts, during weekends and public holidays.
• Ability to read and write in Thai, ability to communicate in English will be a plus.

• Staff training and development
• Work from home
• 5-day work week
• Health insurance
• Performance/results-based bonus